Client Executive

SMG; Manchester; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Annual wellbeing allowance

Job summary

SMG is seeking a Senior Client Executive to join the in-house Co-op Media Network team in Manchester. You will own trusted relationships with supplier brands, manage campaign planning and delivery from briefing through to post-campaign evaluation, and drive commercial growth across your client portfolio.

You will coordinate across Strategy, Insight, Media, Creative and Campaign teams to deliver seamless, integrated campaigns, manage timelines and stakeholder expectations, and present

Responsibilities

• Own a portfolio of supplier clients, building trusted relationships through proactive communication and exceptional client service.
• Understand your clients' objectives and develop insight-led retail media proposals that deliver against their commercial goals.
• Lead campaign delivery from briefing through to activation and post-campaign evaluation, ensuring projects are delivered on time and to a high standard.
• Coordinate activity across Strategy, Insight, Media, Creative and Campaign teams to deliver seamless, integrated campaigns.
• Manage campaign timelines, priorities and stakeholder expectations across multiple projects simultaneously.
• Develop and present high-quality client materials, including media plans, presentations, campaign reports and recommendations.
• Analyse campaign performance, translating data into actionable insights and identifying opportunities to optimise future activity.
• Support commercial planning through forecasting, revenue tracking and identifying opportunities to grow client investment.
• Champion continuous improvement and lead wider initiatives that strengthen the Co-op Media Network offer and ways of working across SMG.
• Experience managing client relationships in a client services, marketing, media, brand or agency environment.
• Excellent organisational skills with the ability to manage multiple projects and competing priorities.
• Strong communication and relationship-building skills, with confidence working across clients and internal stakeholders.
• Commercially minded, with the ability to understand client objectives and identify opportunities for growth.
• Comfortable analysing campaign performance and translating data into clear recommendations.
• High attention to detail across campaign planning, delivery and reporting.
• A proactive, solutions-focused approach and the ability to thrive in a fast-paced environment.
• Collaborative team player with experience working cross-functionally to deliver shared goals.
• A genuine interest in retail media, connected commerce and the evolving media landscape.

Job description

We are looking for a Senior Client Executive to join our in-house Co-op Media Network team. You'll own trusted relationships with supplier brands, colleagues at Capture and internal Co-op stakeholders, taking ownership of campaign planning and delivery from briefing through to post-campaign evaluation. You'll ensure campaigns are delivered to an exceptional standard while driving commercial growth across your client portfolio. This role is ideal for someone who enjoys balancing client relationships with project management and commercial thinking. You'll act as a trusted retail media partner, helping brands unlock the value of Co-op Media Network through insight-led recommendations, seamless campaign execution and outstanding client service.What you’ll do

• Own a portfolio of supplier clients, building trusted relationships through proactive communication and exceptional client service.
• Understand your clients' objectives and develop insight-led retail media proposals that deliver against their commercial goals.
• Lead campaign delivery from briefing through to activation and post-campaign evaluation, ensuring projects are delivered on time and to a high standard.
• Coordinate activity across Strategy, Insight, Media, Creative and Campaign teams to deliver seamless, integrated campaigns.
• Manage campaign timelines, priorities and stakeholder expectations across multiple projects simultaneously.
• Develop and present high-quality client materials, including media plans, presentations, campaign reports and recommendations.
• Analyse campaign performance, translating data into actionable insights and identifying opportunities to optimise future activity.
• Support commercial planning through forecasting, revenue tracking and identifying opportunities to grow client investment.
• Champion continuous improvement and lead wider initiatives that strengthen the Co-op Media Network offer and ways of working across SMG.
• Experience managing client relationships in a client services, marketing, media, brand or agency environment.
• Excellent organisational skills with the ability to manage multiple projects and competing priorities.
• Strong communication and relationship-building skills, with confidence working across clients and internal stakeholders.
• Commercially minded, with the ability to understand client objectives and identify opportunities for growth.
• Comfortable analysing campaign performance and translating data into clear recommendations.
• High attention to detail across campaign planning, delivery and reporting.
• A proactive, solutions-focused approach and the ability to thrive in a fast-paced environment.
• Collaborative team player with experience working cross-functionally to deliver shared goals.
• A genuine interest in retail media, connected commerce and the evolving media landscape.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us – people who are curious, ambitious, and eager to learn, whether as specialists or across teams. We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.

Salary: £33,000 (+ £1,800 annual wellbeing allowance + up to 10% bonus)