Senior Client Manager FTC

SMG; Liverpool; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

10% discretionary bonus

£1,800 yearly wellbeing fund (on top

Free Headspace subscription

£500 yearly “Uni Fund” for learning

4 extra Wellbeing Days off per year

Annual Summer conference + year-round

Job summary

SMG, the pioneer in connected commerce marketing, is seeking a Senior Client Manager to lead the Client team within Very Media Group. This hybrid Liverpool role requires leadership across client management, media planning and commercial delivery, with close collaboration with The Very Group and supplier partners.

You will coach the team, drive revenue growth, maintain high client service standards, and shape planning and reporting processes to deliver consistently strong outputs.

Qualifications

• Strong experience in client management within retail media or agency environments.
• Experience coaching or mentoring team members.
• Proven ability to manage multiple clients while meeting commercial objectives.
• Solid understanding of media planning, budgeting and performance reporting.
• Comfort turning data and metrics into actionable insights.
• Excellent stakeholder management and collaboration skills.
• Organised, proactive and solutions-focused mindset.

Responsibilities

• Support and develop the Client team through regular coaching, guidance and feedback, building capability across client management, commercial understanding and media planning.
• Help drive commercial performance through strong planning, proactive client engagement and a focus on revenue and growth opportunities.
• Build trusted relationships with Very Media Group and The Very Group stakeholders, working closely with category owners to align priorities and plans.
• Set and maintain high standards for client service, helping the team deliver consistently strong work and build lasting supplier relationships.
• Improve the quality and effectiveness of media planning, ensuring plans are strategically aligned, commercially sound and focused on client objectives.
• Contribute to weekly and monthly commercial reporting for The Very Group, ensuring outputs are accurate, clear and useful.
• Strengthen campaign reporting, turning performance data into actionable insights that inform future planning.
• Identify opportunities to improve processes, efficiency and consistency across the team.
• Contribute to key strategic projects that evolve Very Media Group’s client offering and commercial approach.

Skills

Client management

Retail media

Team coaching

Stakeholder management

Media planning

Budgeting

Performance reporting

Data-driven insights

Commercial awareness

Process improvement

Job description

Location: Hybrid, minimum 2 days per week in Liverpool

Salary: From £48,000 per annum + 10% discretionary bonus

Level: : Senior Manager-level, with leadership responsibility across the Client team

Who are we?

We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Senior Client Manager to join Very Media Group. You’ll help lead and develop the Client team, raising the bar for client management, media planning and commercial delivery. Working closely with The Very Group and supplier partners, you’ll build strong stakeholder relationships, support the team to deliver against commercial targets and help shape ways of working that drive growth and consistently high-quality output.

What you’ll do

• Support and develop the Client team through regular coaching, guidance and feedback, building capability across client management, commercial understanding and media planning.
• Help drive commercial performance through strong planning, proactive client engagement and a clear focus on revenue and growth opportunities.
• Build trusted relationships with Very Media Group and The Very Group stakeholders, working closely with category owners to align priorities and plans.
• Set and maintain high standards for client service, helping the team deliver consistently strong work and build lasting supplier relationships.
• Improve the quality and effectiveness of media planning, ensuring plans are strategically aligned, commercially sound and focused on client objectives.
• Contribute to weekly and monthly commercial reporting for The Very Group, ensuring outputs are accurate, clear and useful.
• Strengthen campaign reporting, turning performance data into actionable insights that inform future planning.
• Identify opportunities to improve processes, efficiency and consistency across the team.
• Contribute to key strategic projects that evolve Very Media Group’s client offering and commercial approach.

What we’re looking for

• Strong experience in client management, retail media or an agency environment.
• Experience supporting, coaching or mentoring team members and helping others develop.
• Proven ability to manage multiple clients while delivering against commercial objectives.
• A good understanding of media planning, budgeting and performance reporting.
• Confidence working with data and commercial metrics, with the ability to turn data into meaningful insights.
• Strong stakeholder management and collaboration skills.
• Commercial awareness, with a focus on growth and performance.
• An organised, proactive and solutions-focused approach.
• A drive to improve processes, quality and team performance.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly “Uni Fund” for learning
• 4 extra Wellbeing Days off per year
• Annual Summer conference + year-round celebrations