Senior Client Executive

SMG; Manchester; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

10% discretionary bonus

Wellbeing allowance £1,800 yearly

Headspace subscription

Uni Fund £500 yearly

Wellbeing Days

Summer conference

4pm finishes Fridays

Flexible & hybrid working

Job summary

SMG in Manchester is seeking a Senior Client Executive to join the Co-op Media Network team. You’ll manage trusted supplier brands, own campaign planning from briefing through to post-campaign evaluation, and drive growth across your client portfolio.

This hybrid role requires excellent relationship management, sharp project coordination across Strategy, Insight, Media and Campaign teams, and a proactive, data-driven approach to optimise future activity and client investment.

Qualifications

• Experience managing client relationships in client services, marketing, media, brand or agency environments.
• Excellent organisational skills with the ability to manage multiple projects and priorities.
• Strong communication and relationship-building skills with confidence across clients and internal stakeholders.
• Commercially minded with the ability to understand client objectives and grow opportunities.
• Comfortable analysing campaign performance and translating data into clear recommendations.

Responsibilities

• Own a portfolio of supplier clients, building trusted relationships through proactive communication and exceptional client service.
• Understand clients' objectives and develop insight-led retail media proposals that deliver against commercial goals.
• Lead campaign delivery from briefing through activation and post-campaign evaluation, ensuring on-time delivery and high standards.
• Coordinate activity across Strategy, Insight, Media, Creative and Campaign teams for integrated campaigns.
• Manage campaign timelines, priorities and stakeholder expectations across multiple projects.
• Develop and present high-quality client materials, including media plans, presentations and reports.
• Analyse campaign performance, translating data into actionable insights and optimisation opportunities.
• Support commercial planning through forecasting, revenue tracking and identifying opportunities to grow client investment.

Skills

Relationship management

Project coordination

Commercial mindset

Data-driven analysis

Tools

CRM tools

Campaign reporting

Job description

Location: Hybrid - 2 days per week in the Manchester office
Salary: £33,000 (+ £1,800 annual wellbeing allowance + up to 10% bonus)

Who are we?

We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Senior Client Executive to join our in-house Co-op Media Network team.

You’ll own trusted relationships with supplier brands, colleagues at Capture and internal Co-op stakeholders, taking ownership of campaign planning and delivery from briefing through to post-campaign evaluation. You’ll ensure campaigns are delivered to an exceptional standard while driving commercial growth across your client portfolio.

This role is ideal for someone who enjoys balancing client relationships with project management and commercial thinking. You’ll act as a trusted retail media partner, helping brands unlock the value of Co-op Media Network through insight-led recommendations, seamless campaign execution and outstanding client service.

What you’ll do

• Own a portfolio of supplier clients, building trusted relationships through proactive communication and exceptional client service.
• Understand your clients' objectives and develop insight-led retail media proposals that deliver against their commercial goals.
• Lead campaign delivery from briefing through to activation and post-campaign evaluation, ensuring projects are delivered on time and to a high standard.
• Coordinate activity across Strategy, Insight, Media, Creative and Campaign teams to deliver seamless, integrated campaigns.
• Manage campaign timelines, priorities and stakeholder expectations across multiple projects simultaneously.
• Develop and present high-quality client materials, including media plans, presentations, campaign reports and recommendations.
• Analyse campaign performance, translating data into actionable insights and identifying opportunities to optimise future activity.
• Support commercial planning through forecasting, revenue tracking and identifying opportunities to grow client investment.
• Champion continuous improvement and lead wider initiatives that strengthen the Co-op Media Network offer and ways of working across SMG.

What you'll bring

• Experience managing client relationships in a client services, marketing, media, brand or agency environment.
• Excellent organisational skills with the ability to manage multiple projects and competing priorities.
• Strong communication and relationship-building skills, with confidence working across clients and internal stakeholders.
• Commercially minded, with the ability to understand client objectives and identify opportunities for growth.
• Comfortable analysing campaign performance and translating data into clear recommendations.
• High attention to detail across campaign planning, delivery and reporting.
• A proactive, solutions-focused approach and the ability to thrive in a fast-paced environment.
• Collaborative team player with experience working cross-functionally to deliver shared goals.
• A genuine interest in retail media, connected commerce and the evolving media landscape.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.

10% discretionary bonus

£1,800 yearly wellbeing fund (on top of your salary!)

Free Headspace subscription

£500 yearly “Uni Fund” for learning

4 extra Wellbeing Days off per year

Annual Summer conference + year-round celebrations

4pm finishes every Friday

Flexible and hybrid working

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