Client Executive (FTC)

Service Management Group (SMG)

Liverpool

Ibrido

GBP 28.000 - 31.000

Tempo pieno

8 giorni fa

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Vantaggi offerti da questo lavoro

10% discretionary bonus

£1,800 yearly wellbeing fund (on top)

Free Headspace subscription

£500 yearly Uni Fund for learning

4 extra Wellbeing Days off per year

Annual Summer conference + year-round

4pm finishes every Friday

Flexible and hybrid working

Descrizione del lavoro

SMG in Liverpool is seeking a Client Executive (12-month FTC) to manage a portfolio of brand-led retail media campaigns, from brief to media plan approval and delivery. You’ll deliver exceptional client service, drive campaign performance, and collaborate with VMG teams to meet commercial targets.

The role focuses on client management, retail media campaigns, and developing insights to optimise activity. Hybrid working with a minimum in-office presence is required.

Competenze

Experience in marketing, ideally within retail media, FMCG or an agency environment.
Proven ability to manage multiple campaigns and client relationships simultaneously.
Experience delivering integrated marketing or retail media campaigns from briefing through to completion.
Strong organisational skills and excellent attention to detail.
Excel proficiency is desirable.
Excellent relationship-building and client service.

Mansioni

Build and maintain strong relationships with The Very Group, supplier brands and internal stakeholders, delivering an exceptional day-to-day client experience.
Manage retail media campaigns across your portfolio, ensuring activity is delivered on time, within budget and against agreed objectives.
Help create insight-led media plans and creative proposals that deliver effective, brand-led campaigns.
Develop a strong understanding of VMG's proposition and communicate the value of its solutions confidently to clients.
Monitor campaign performance and work with internal teams to optimise activity where needed.
Identify opportunities to strengthen and grow client partnerships.
Produce clear post-campaign reporting, turning performance insights into actionable recommendations.
Work collaboratively across strategy, creative, media and analytics, contributing to a positive and effective team environment.
Bring ideas that improve ways of working and support wider business initiatives.

Conoscenze

Marketing experience

Retail media

Campaign management

Client relationships

Campaign performance

Excel proficiency

Communication skills

Stakeholder collaboration

Descrizione del lavoro

Location: Liverpool, minimum 2 days per week in office

Salary: From £28,000 + 10% discretionary bonus

Level: Executive-level, with scope across the Very Media Group team.

Who are we?

We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Client Executive (12-month FTC) to join Very Media Group.

You'll manage a portfolio of clients and brand-led retail media campaigns, supporting activity from initial brief through media planning and campaign ideation to media plan approval. You'll combine excellent client service with effective campaign delivery, helping the team achieve its commercial targets while building your expertise across retail media, client management and campaign performance.

What you'll do

Build and maintain strong relationships with The Very Group, supplier brands and internal stakeholders, delivering an exceptional day-to-day client experience.
Manage retail media campaigns across your portfolio, ensuring activity is delivered on time, within budget and against agreed objectives.
Help create insight-led media plans and creative proposals that deliver effective, brand-led campaigns.
Develop a strong understanding of VMG's proposition and communicate the value of its solutions confidently to clients.
Monitor campaign performance and work with internal teams to optimise activity where needed.
Identify opportunities to strengthen and grow client partnerships.
Produce clear post-campaign reporting, turning performance insights into actionable recommendations.
Work collaboratively across strategy, creative, media and analytics, contributing to a positive and effective team environment.
Bring ideas that improve ways of working and support wider business initiatives.

What we're looking for

Experience in marketing, ideally within retail media, FMCG or an agency environment.
Proven ability to manage multiple campaigns and client relationships simultaneously.
Experience delivering integrated marketing or retail media campaigns from briefing through to completion.
Strong organisational skills and excellent attention to detail.
Confidence working with campaign data, budgets and reporting; Excel proficiency is desirable.
Excellent relationship-building skills and a commitment to exceptional client service.
Strong communication skills and the ability to adapt your approach for different stakeholders.
A positive, proactive and collaborative attitude, with a willingness to learn and develop.
A solution-focused mindset and enthusiasm for challenging convention and embracing new ideas.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don't meet every single requirement? We still want to hear from you. If you believe you'd thrive in this role, your unique perspective might be just what we're looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.