Client Director

Aon plc; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Aon plc in London is seeking a Client Director to lead the Surety client management and brokerage for a diversified portfolio, driving renewals, new business and market-facing negotiations.

This hybrid role offers collaboration with the global team, exposure to EMEA/NA markets, and a path to grow client relationships through strategic placement and risk insights.

Qualifications

• Excellent level of technical knowledge in Surety.
• Experience as a client manager in the Surety space.
• Exceptional negotiation skills in layering complex programmes.
• Organised with the ability to prioritise and deliver on time.
• Excellent client service skills and relationship-building.
• Ability to interpret and use data effectively.
• Strong knowledge of the UK Surety market and relationships.
• Excellent communication and presentation skills.
• Ability to work well in a team and with network offices.
• Demonstrates integrity and professionalism.

Responsibilities

• Client management and broking for a diversified portfolio, renewals and new business.
• Understand client business and surety requirements; provide technical advice.
• Provide account and brokerage services; re-market bonds; drive growth.
• Ensure client retention and year-over-year book growth as key metric.
• Ensure compliance with Aon standards and policies.
• Meet with markets to understand pricing and capacity; leverage network.
• Act as a sales liaison for colleagues on surety matters and routing.
• Collaborate with Surety clients to uphold global best practices.

Skills

Surety expertise

Client management

Negotiation skills

Organised / time management

Client service excellence

Data interpretation

UK Surety market knowledge

Communication and presentation

Team collaboration

Integrity and professionalism

Job description

Client Director – Surety

Aon's Global Broking Centre are currently recruiting a Client Director to join our Surety team based in London.

You will be responsible for the day to day running of the account (client service) in collaboration with other team colleagues, and will include client retention objectives, new business development and co-ordinating and contributing to the marketing and negotiation of business within the Surety Market.

This is a hybrid role with the flexibility to work both virtually and from our London office

Global Broking Centre - London

The Global Broking Centre in London is an integral part of Aon's global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.

The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Some of your key responsibilities will include:

• Client management and broking, serving a diversified portfolio of clients produced on a wholesale and retail basis, including both renewals and new business.
• Understanding the Client's business and surety requirements and providing technical advice to Clients/Networks.
• Provide account and brokerage services to new and existing Aon surety accounts. Proactively advise the client of opportunities to improve on existing surety program through re-marketing of bonds as needed. Ensure client retention and year over year book growth through penetration opportunities or new business growth is the key business result in which performance is measured.
• Ensure compliance with Aon standards and Business Practice Guidelines.
• Regularly meet with markets, understand how they price their products, the capacity they have available for each bond type and understand the nuances of surety market indemnity agreement. Ideally this candidate will have brokerage experience and risk expertise gained through prior transactions. Wide exposure to the EMEA Surety team and with Aon's network to align strategies.
• From a sales perspective, the broker serves as point of contact for other Aon colleagues to assist in advising their clients regarding surety matters, placing new bonds, or routing to other practice groups as needed. The ability to be excellent teammate, who seeks opportunities for innovation, engagement through a high Aon IQ and ability network across the Aon platform are key performance measurements.
• Working closely with Surety clients to ensure our global best practice is achieved.

Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

The Team

The UK Surety team comprises of 9 colleagues with various levels of experience and expertise. The team serves a wide portfolio of clients emanating from across the UK, EMEA and North America, in collaboration with our Retail networks in key Global hubs. This is an exciting opportunity to join an enthusiastic team, in growth mode, within a Surety market that continues to diversify and grow.

Skills and experience that will lead to success

• Excellent level of technical knowledge in Surety
• Experience gained working as a client manager ideally in the Surety space
• Exceptional negotiation skills and experience in layering complex programmes
• Organised, with the ability to prioritise work, delivering accurately and on time
• Excellent Client Service skills
• Ability to interpret and use data effectively
• Excellent relationships and knowledge of the UK Surety market with the ability to build and maintain good business relaitonships;
• Good analytical and problem-solving skill's;Effective communication and presentation skills;
• Ability to work well as part of a team and with network offices;
• Demonstrates integrity and professionalism.