Client Director

AON; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Aon is seeking a Client Director for their Surety team in London. This hybrid role allows flexibility to work virtually and from the office. You will manage client portfolios, provide technical advice, and ensure compliance with Aon standards.

The successful candidate will have technical expertise in Surety, exceptional negotiation skills, and experience in client management. This is an exciting opportunity to contribute to Aon's growth in the Surety market together with a dedicated team.

Qualifications

• Experience in client management ideally within the Surety space.
• Ability to prioritize and deliver work accurately and on time.
• Exceptional negotiation skills and ability to layer complex programmes.

Responsibilities

• Manage client portfolios and provide technical advice on surety.
• Ensure client retention and business growth through effective strategies.
• Regularly meet markets to understand product pricing and capacity.

Skills

Excellent level of technical knowledge in Surety

Client management experience in Surety

Exceptional negotiation skills

Excellent client service skills

Good analytical and problem-solving skills

Job description

Client Director – Surety

Aon’s Global Broking Centre is recruiting a Client Director to join our Surety team based in London. This is a hybrid role with the flexibility to work both virtually and from our London office.

What the day will look like

• Client management and broking, serving a diversified portfolio of clients on a wholesale and retail basis, including both renewals and new business.
• Understanding the client’s business and surety requirements and providing technical advice to clients and networks.
• Provide account and brokerage services to new and existing Aon surety accounts. Proactively advise the client of opportunities to improve on existing surety programmes through re‑marketing of bonds as needed. Ensure client retention and year‑over‑year book growth through penetration opportunities or new business growth as the key business result in which performance is measured.
• Ensure compliance with Aon standards and Business Practice Guidelines.
• Regularly meet with markets, understand how they price their products, the capacity they have available for each bond type and understand the nuances of surety market indemnity agreements. Ideally this candidate will have brokerage experience and risk expertise gained through prior transactions. Wide exposure to the EMEA Surety team and with Aon’s network to align strategies.
• From a sales perspective, the broker serves as point of contact for other Aon colleagues to assist in advising their clients regarding surety matters, placing new bonds or routing to other practice groups as needed. The ability to be an excellent teammate, who seeks opportunities for innovation, engagement through a high Aon IQ and ability to network across the Aon platform are key performance measurements.
• Working closely with Surety clients to ensure our global best practice is achieved.

Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

The Team

The UK Surety team comprises nine colleagues with varied levels of experience and expertise. The team serves a wide portfolio of clients emanating from across the UK, EMEA and North America, in collaboration with our Retail networks in key global hubs. This is an exciting opportunity to join an enthusiastic team in growth mode within a Surety market that continues to diversify and grow.

Skills and experience that will lead to success

• Excellent level of technical knowledge in Surety.
• Experience gained working as a client manager ideally in the Surety space.
• Exceptional negotiation skills and experience in layering complex programmes.
• Organised, with the ability to prioritise work, delivering accurately and on time.
• Excellent client service skills.
• Ability to interpret and use data effectively.
• Excellent relationships and knowledge of the UK Surety market with the ability to build and maintain good business relationships.
• Good analytical and problem‑solving skills.
• Effective communication and presentation skills.
• Ability to work well as part of a team and with network offices.
• Demonstrates integrity and professionalism.