Client Director

JR United Kingdom; Cardiff; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading consultancy seeks a commercially driven 'Client Director' to spearhead client delivery and operational excellence. The role involves managing key client relationships, driving business growth, and shaping future strategy. Ideal candidates will have senior experience in client-facing roles, strong commercial insight, and operational expertise, with a competitive salary and performance bonus offered.

Benefits

Competitive salary

Performance-related bonus structure

Autonomy and impact in a values-driven consultancy

Qualifications

• Proven experience in a senior client-facing role, ideally in consultancy or digital business.
• Strong commercial acumen with key accounts management experience.
• Deep understanding of service delivery across marketing and growth sectors.

Responsibilities

• Lead strategic client relationships, acting as a trusted advisor.
• Build and oversee delivery frameworks for business consistency.
• Support commercial performance and contribute to business targets.

Skills

Client Management

Commercial Acumen

Relationship Building

Operational Processes

Job description

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Bula Partners is a consultancy dedicated to helping digital businesses and agencies grow through strategic, commercial, and operational excellence. We work across strategy, marketing, finance, and investment – supporting founders and leadership teams to scale faster and smarter. Alongside our core consultancy, we also operate Bula Ventures, our investment arm supporting early-stage businesses with capital and capability.

About Bula Partners

Bula Partners is a consultancy dedicated to helping digital businesses and agencies grow through strategic, commercial, and operational excellence. We work across strategy, marketing, finance, and investment – supporting founders and leadership teams to scale faster and smarter. Alongside our core consultancy, we also operate Bula Ventures, our investment arm supporting early-stage businesses with capital and capability.

The Role

We are looking for a commercially driven and operationally strong Client Director to lead our client delivery function and help us scale with quality and consistency. This is a senior leadership role, responsible for managing and growing our client relationships, developing high-performing delivery processes, and helping to shape the future of the business.

Key Responsibilities

Client Leadership & Relationship Management

• Lead and develop strategic relationships with Bula’s key clients, acting as a trusted advisor.
• Serve as the senior escalation point and quality control for client delivery across all services.
• Identify and action opportunities to upsell and cross-sell services within our existing client base.
• Collaborate with Partners and consultants to align on client growth strategies and execution plans.

Operational Excellence & Delivery

• Build and oversee delivery frameworks and processes to ensure consistency and efficiency across the business.
• Develop systems to track and improve the quality and impact of our client engagements.
• Work closely with the MD to develop best-in-class operational, onboarding, and reporting touchpoints.
• Support the recruitment, onboarding, and performance management of delivery team members and consultants.

Commercial & Business Growth

• Support the MD in driving commercial performance and contributing to business targets.
• Contribute to new business pitches, onboarding, and early-stage client strategy work.
• Monitor client health, contract renewals, and service performance to ensure retention and growth.
• Collaborate with the marketing team to help shape case studies, proof points, and Bula’s market presence.

Support for Bula Ventures

• Assist in managing relationships with portfolio companies and overseeing strategic support initiatives.
• Help assess potential investments through operational and commercial due diligence.
• Provide ad-hoc consultancy to founders and teams within the venture portfolio where appropriate.

What We’re Looking For

• Proven experience in a senior client-facing and operational role, ideally in a consultancy, agency, or digital business.
• Strong commercial acumen with experience in managing and growing key accounts.
• Deep understanding of service delivery and operational processes across marketing, growth, or digital.
• A natural relationship-builder who thrives in fast-paced, founder-led environments.
• Confident working across multiple projects and priorities with senior stakeholders.

Why Join Bula Partners

• Work with ambitious, fast-growing digital businesses and founders across multiple sectors.
• Join a values-driven consultancy where autonomy, excellence, and impact matter.
• Help shape the future of a scaling consultancy and be part of something truly entrepreneurial.
• Competitive salary and performance-related bonus structure.