Client-Centric Retail Sales & Service

HERMES MAROQUINERIE-SELLERIE (HMS); Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Hermès Bond Street is seeking a Sales & Service Assistant on a fixed-term contract through 2027 to deliver exceptional client service in a fast-paced luxury retail environment. You’ll engage with clients, share product knowledge, and help create memorable experiences through storytelling and thoughtful service.

You will work collaboratively, support new colleagues, maintain store presentation, and build lasting client relationships using CRM practices and proactive communication.

Qualifications

• Prior experience in customer-facing roles.
• Professionalism, empathy and composure in challenging situations.
• Initiative and collaborative spirit to support team success.
• Willingness to engage with training and growth.

Responsibilities

• Deliver exceptional client service and build trust with clients.
• Share product knowledge and tell the story of Hermès objects.
• Maintain high store presentation and handle items carefully.
• Support daily operations, briefings, and CRM activities.
• Provide valued recommendations to clients.

Skills

Customer service

Retail experience

CRM

Communication

Tools

CRM software

Job description

Hermès Bond Street is seeking a Sales & Service Assistant on a fixed-term contract through 2027 to deliver exceptional client service in a fast-paced luxury retail environment. You’ll engage with clients, share product knowledge, and help create memorable experiences through storytelling and thoughtful service.

You will work collaboratively, support new colleagues, maintain store presentation, and build lasting client relationships using CRM practices and proactive communication.