Client Care Team Leader (Reception Team Leader)

Linnaeus Group; Huntingdon; On-site; GBP 26,000; Full time

Job summary

An established industry player in veterinary care is seeking a dynamic Client Care Team Leader to join their friendly team. This role is perfect for someone passionate about client service and leadership, with the opportunity to make a meaningful impact in a supportive environment. As a leader, you'll promote open communication, motivate your team, and ensure the highest standards of client care. With over 100 years of providing exceptional veterinary services, this organization values the contributions of its staff and offers numerous benefits, including career progression opportunities and a wellness program. If you're ready to take the next step in your career, this is the perfect opportunity for you.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Cycle to work scheme

Qualifications

• Proven leadership experience is essential for this role.
• Strong administration and organization skills are required.

Responsibilities

• Lead the Client Care team to ensure outstanding service.
• Monitor client feedback and implement improvements.
• Build strong relationships with clients and staff.

Skills

Leadership

Client Care

Communication

Administration

IT Skills (Word, Excel, Outlook)

Cash Handling

Job description

Job Title: Client Care Team Leader (Reception Team Leader)

Salary: £26,000 per annum

Location: Cromwell Vets, Huntingdon

Job Type: Full-time, Permanent

Hours: 40 Hours per week.

Are you looking for a leadership role in a supportive, friendly team?

Cromwell Vets are looking for someone with outstanding Client Care standards to join us as our new Client Care Team Leader!

Our ideal candidate will be able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients. This role will require extensive communication with clients, staff, the wider team, and other businesses by telephone, face-to-face, email, and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.

It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

Your role and responsibilities

• Continually monitor and respond to client feedback, action any suggestions to improve our service
• Define, develop, implement, and communicate our client service standard to ensure optimum service is always given
• Demonstrate positive leadership to motivate and boost employee morale
• Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
• Be a presence within reception, led by example by engaging with clients and their pets
• Ensure that all other staff members follow your lead in building relationships with clients
• Ensure all customer complaints are dealt with swiftly, efficiently, and by the appropriate person.
• Enforce housekeeping rules, including how the reception team present themselves to customers.

Personal Specification

• Must have leadership experience.
• A valid driving license is required. Must be flexible and able to cover shifts across all Cromwell branches.
• Strong administration and organisation skills
• Reception or Client Care experience
• Cash handling and till operation
• Previous experience of working in the veterinary industry or similar (desirable)
• IT skills – confident in the use of Word, Excel and Outlook as a minimum.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!

Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.

One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Stephanie on.