Client Care Representative (Part-Time)

VC Evidensia UK; Chalfont St Giles; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

6.6 weeks annual leave

Additional leave for birthdays

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Discounted staff pet care

Job summary

A leading veterinary practice in Chalfont St Giles is seeking a full-time Client Care Representative. This dynamic role involves delivering outstanding customer care, managing appointments, and providing support to both clients and clinical staff. Ideal candidates will possess excellent communication and organizational skills, with a commitment to creating a warm environment for clients. The position offers a part-time schedule of 30 hours per week with benefits including annual leave, family-friendly policies, and access to training opportunities.

Qualifications

• Friendly and professional demeanor for client interactions.
• Ability to manage a busy veterinary practice environment.
• Experience in handling cash and payments.

Responsibilities

• Provide exceptional customer care to clients and their pets.
• Manage appointments and telephone inquiries efficiently.
• Ensure a clean and welcoming practice environment.

Skills

Customer care skills

Communication skills

Organizational skills

Job description

Wheelhouse Veterinary Centre, Chalfont St Giles, Chalfont St Giles, South East

We are looking for a friendly person to join our team as a full-time Client Care Representative in our busy, customer-focused veterinary practice in Chalfont St Giles.

We are a thriving practice with an excellent reputation in our local community and pride ourselves on our impeccable customer care.

This role is fast-paced and fun with no working day the same so we are looking for calm and committed individuals who enjoy a challenge and work well under pressure.

Main responsibilities of the role include but are not limited to:

• Liaising with the clients and the clinical staff to provide 5-star customer care
• Meeting and greeting clients with professionalism
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash and end of day banking
• Cleaning and preparing rooms for consultations
• Opening and closing the practice

Who are we?

The Wheelhouse Veterinary Centre is owned by IVC Evidensia and led by our own in-house management team. We have had the privilege of caring for small animals in the local community for 60 years.

All of our team members share the same passion to provide our clients and their pets with the best care and service possible.

We are all animal lovers and pet owners who take great pride in treating pets as if they are our own.

Working pattern

This is a part-time permanent role working 30 hours per week Monday to Friday and 1 in 4 weekends. Weekends are Saturdays only from 8:30am to 4:30pm.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Wheelhouse Veterinary Centre, Chalfont St Giles

London Road, Chalfont St Giles, Chalfont St Giles, HP8 4NL, United Kingdom