Client Care Manager

GFHR Consulting Ltd; Royal Tunbridge Wells; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious HR consulting firm is seeking a Client Care Manager to lead their Client Care team. The ideal candidate will have strong relationship-building skills and a commitment to delivering excellent client service. This role involves managing team operations, ensuring data accuracy, and fostering client relationships. The company offers a supportive environment with attractive benefits, including free parking and additional time off for birthdays.

Benefits

Free on-site parking

Employee/Client referral programme

Pension

Christmas closures

Extra day off for your birthday

Qualifications

• Experience managing a small team.
• Desire to deliver excellent client service.

Responsibilities

• Manage the Client Care team and ensure smooth operations.
• Maintain client data accuracy and facilitate annual reviews.
• Support team members and ensure adherence to company values.

Skills

Relationship Building

Problem Solving

Communication

Teamwork

Initiative

Job description

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Award-Winning HR Consultant | Outsourced & Fractional HR Services | Managing Director | Business Leader Driving People & Business Success

Are you ready to take on a key role in a well-established local business? Our client is looking for a Client Care Manager who will be responsible for the successful operation and management of the Client Care team.

This is a fantastic opportunity for someone with proven relationship building skills and with a desire to deliver excellent client service with each and every client transaction. You will have experience of managing a small team and whilst not essential, knowledge of the financial services industry would be fantastic.

The opportunity

They are looking for a Client Care Manager to join their growing team. Key responsibilities for this role are as follows:

• Responsible for the smooth and efficient running of the Client Care Team.
• Ensuring we are ready to provide an amazing client experience by ensuring that the opening and closing of the office are completed each day in line with the checklists.
• Responsible for multiple diaries including all members of the Exec Team and the Advisory Team.
• Responsible for the maintaining and updating of all client data.
• Ensure data entry and document filing adhere to their procedures, taking responsibility for ensuring that rigor is maintained so that all client and company data is accurate and easy to identify and retrieve.
• Responsible for contacting each client at least once a year to invite them in for an annual review.
• Working with and assisting all team members whenever possible and working closely with a team.
• Guide and support your team to ensure maximum contributions of the team to the company’s operations.
• Ensuring you and your team workwithin their values.

Key requirements

• Highly motivated and dedicated to providing excellent Client Care together with managing the Client Care Team.
• Strong relationship builder with the ability to quickly establish and maintain client rapport.
• Professional mature approach to all aspects of the business
• Good problem-solving skills
• Excellent communicator who is able to work as part of a team
• Able to work to deadlines as there are time critical elements of the role such as withdrawals and switches to be processed. Also able to manage conflicting priorities.
• Show initiative and commitment to completing tasks
• A “can do” and positive attitude.
• Experience of managing a team

In return you will have the opportunity to work for a fast growing, prestigious company who are based in newly refurbished offices set within beautiful country surroundings. Benefits include, free on-site parking, an Employee/Client referral programme, Pension and Christmas closures wherever possible plus an extra day off for your birthday.

Additional Information

Due to the location of the office your own transport is essential.

Due to the nature of this role, extensive background vetting checks will be required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Human Resources Services

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