Client Care Assistant

Medivet Group; Kirkcaldy; Presencial; GBP 19.000 - 22.000; Tempo integral

Benefícios oferecidos por esta vaga

Health and wellbeing

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks' annual leave plus Bank Hoilds

Extra 'Day for You'—paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser­

Resumo da vaga

Medivet Kirkcaldy is seeking a Client Care Assistant to join their newly formed team in readiness for the practice opening. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

The role is full time (40 hours per week) with a mix of weekdays and weekends, and prior veterinary receptionist experience is desirable. Start date is 11th January 2027; the practice address is 1 Seafield Road, Kirkcaldy, KY1 1SR.

Qualificações

• Previous veterinary receptionist experience desirable.
• Ability to manage busy reception and triage calls.

Responsabilidades

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments and contact clients as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Conhecimentos

Reception skills

Client facing care

Numeracy

Online appointment booking systems

Team player

Calm under pressure

Ferramentas

Appointment booking system

Descrição da vaga

Medivet Kirkcaldy is now recruiting a Client Care Assistant to join their newly formed team in readiness for the practice opening!

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

This is a full time position working 40 hours per week with a mixture of weekdays and weekends, playing a vital role within the clinic. Previous Veterinary Receptionist experience would be ideal.

Start date will be 11th January 2027 in readiness for the practice opening.

The practice address is 1 Seafield Road, Kirkcaldy, KY1 1SR.

Your career means more than a rota and a job title, that's why we offer:

• Health and wellbeing
• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Annual leave
• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you
• Additional support
• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team