Client Care Assistant

British Veterinary Association; Colchester; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking practice in Colchester as a Client Care Assistant, where your passion for customer service and love for pets will shine. In this dynamic role, you'll be the key connection for clients and their beloved pets, ensuring a seamless experience from initial contact to ongoing care. Your responsibilities will include managing appointments, processing payments, and collaborating with our veterinary team to provide exceptional service. This modern facility prioritizes a great working environment and excellent patient care, making it an exciting place to grow your career while making a difference in the lives of pets and their owners.

Qualifications

• Passion for customer service and teamwork, especially with pets.
• Experience in managing client interactions and administrative tasks.

Responsibilities

• Provide a vital link between clients, pets, and the clinical team.
• Manage diary, take payments, and work with insurance companies.

Skills

Customer Service

Communication Skills

Teamwork

Diary Management

Education

Experience in Customer Service

Experience in Veterinary Sector

Job description

Client Care Assistant - Colchester Advanced Veterinary Practice, Vet Hospital

An exciting opportunity has arisen for customer care focused individuals to join our friendly team of 60 colleagues and work in a brand new, modern, state of art Advanced Veterinary Practice and Vet Hospital in Stanway, Colchester.

The hospital was designed and built with 3 objectives in mind: great client journey, excellent patient care, and equally important, a great working environment for our colleagues.

The focus of our CCAs is to provide the vital link between our clients, their pets, and the clinical team. You will be part of the journey from the initial phone conversation, greeting the client and their beloved pet at the first vaccination appointment, offering guidance during routine vet care visits, periods of illness, right up to offering condolences and support when difficult decisions have to be made.

You will be required to confidently and conscientiously manage the diary, take payments, and work closely with insurance companies and referring veterinary practices.

The individual suited to this role will be dedicated to ensuring our front of house and administrative department standards and protocols are maintained at the highest levels. Your passion for great customer service and teamwork must of course be matched with your love of pets.

Keypoints:

1. Salary based on specific customer service and/or relevant veterinary sector experience.
2. Busy, friendly environment.
3. Contribute to a great client journey from start to finish.
4. Will consider part or full-time hours (30-40hrs a week).
5. Mixture of front of house, call centre, and administrative shifts.
6. Weekend work shared on a rota basis.

If you share our passion for delivering outstanding pet healthcare and great customer service and would like to join our team, we would love to hear from you.

We are an equal opportunities employer.

Location: CO3 8PB

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Learn more about Vets for Pets and view other openings!