Client Care Assistant

Medivet; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading veterinary care provider dedicated to exceptional animal care and client service. In this role, you will be the welcoming face for clients and their pets, managing appointments, and ensuring smooth operations at the practice. You will thrive in a supportive team environment, where your skills in client care and administration will shine. This is an exciting opportunity to make a real difference in the lives of pets and their owners while being part of a compassionate and forward-thinking community. If you have a genuine love for animals and excellent interpersonal skills, we want to hear from you!

Benefits

Health cash plan

Life Assurance

24-hour counselling support

31 days annual leave

Additional paid leave

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products

Qualifications

• Excellent client facing and reception skills are essential.
• Experience in administration and managing appointments is required.

Responsibilities

• Manage practice diary and ensure appointment availability.
• Carry out reception duties and greet clients on arrival.
• Process repeat prescription requests and manage payments.

Skills

client facing skills

reception skills

teamwork

client care skills

numeracy skills

administration skills

veterinary receptionist experience

social media management

Tools

online appointment booking systems

Job description

time left to apply End Date: March 26, 2025 (4 days left to apply)

job requisition id JR000923

Calling all animal lovers! Do you love spending time with animals as much as you do with customers?

This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.

You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.

If this sounds like you, click Apply – our friendly team is looking forward to meeting you!

This role will be National Living Wage if you're aged 21 or over. National Minimum Wage if you're aged under 21. There is an additional 6% on top of the salary for the practice location.

Weekend availability is required for 1:3 weekends.

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities:

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:

• Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
• Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
• Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
• Ensure appointment slots are available for clients to book online.
• Carry out reception duties, greeting clients on arrival, and updating records.
• Process any repeat prescription order requests.
• Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
• Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Your Skills and Experience:

• Excellent client facing and reception skills.
• Experience of working as part of a team and building positive working relationships.
• Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
• Able to prioritise a range of tasks and own workload.
• Good numeracy skills, with the ability to manage payments and cash up.
• Experience in using online appointment booking systems.
• Administration skills and experience.
• Trustworthy and responsible.
• Previous veterinary receptionist experience.
• Social media/website content management.

About Us:

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Why work here?

Medivet is a family of passionate, supportive and thoughtful veterinary professionals.

We work as one team to support each other, grow the business, and make sure every pet receives the very best care.

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.