Bookings & Guest Care Assistant for Short Term Rental Company (UK-Based/Remote)

Paired; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An innovative staffing agency is seeking a talented Administrative/Customer Service Assistant to join a dynamic team. This role offers the opportunity to work remotely while supporting a serviced accommodation agency in the UK. The ideal candidate will excel in communication, organization, and multitasking, ensuring smooth operations and exceptional customer service. With a vibrant and collaborative culture, this position allows for creative freedom and personal growth, making it perfect for individuals who thrive in a fast-paced environment. Join a forward-thinking company that values empathy and feedback, and make your mark in the industry!

Benefits

Flexible working

Creative freedom

Collaborative culture

Empathy and feedback focus

Qualifications

• Strong admin skills, both written & verbal.
• Ability to juggle multiple tasks effectively.

Responsibilities

• Manage client-based reporting and ensure all files are up to date.
• Handle enquiries from receipt through to offering out.

Skills

Administrative Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Interpersonal Skills

Attention to Detail

Time Management

Negotiation Skills

Tools

Microsoft Office

Job description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

Our client is a serviced accommodation agency offering tailor-made housing solutions in the UK. They are looking for a talented Administrative/Customer Service Assistant who thrives on responsibility, champions clear communication, and knows how to keep things running like clockwork.

Key Tasks

1. Collate reviews for our business from landlords & guests
2. Manage client-based reporting, ensuring each client file is up to date with all the necessary information
3. Ensure receipt of guest & landlord videos and opt-ins to guest & landlord terms & conditions
4. Upload new houses to our database
5. Upload enquiries to our system
6. Handle enquiries from receipt through to offering out
7. Update and circulate weekly reporting
8. Be the gatekeeper for our business WhatsApp / email inbox – ensuring all communications are followed up on
9. Perform financial reconciliations – reconcile payments to invoices
10. Support ad hoc projects

Essential

• Ability to work remotely
• Strong admin skills, both written & verbal
• Fluent in English
• Strong interpersonal skills, particularly telephone manner
• Proficient in Microsoft Office with strong IT skills
• Excellent attention to detail and negotiation skills
• Excellent organisational & time management skills
• Ability to prioritise workload and manage competing demands in a fast-paced environment
• Ability to work proactively, show initiative, and work as part of a team
• Ability to juggle multiple tasks effectively
• Strong problem-solving skills and ability to handle difficult situations and customers

Nice to have

• Experience working in a commercial environment
• Experience delivering excellent customer service
• Experience in property / short-term rentals

Must have

• High-speed internet
• Proficiency in Microsoft Office and access to a computer

Additional Benefits

• Flexible working (remote with the UK team)
• A vibrant, diverse, and collaborative creative culture
• Creative freedom and space to make your mark
• A culture that values empathy, feedback, and personal growth