Client Care Advisor (Part-Time)

VC Evidensia UK; East Midlands; On-site; GBP 12,398 - 15,153; Part time

Benefits offered by this job

6.6 weeks' annual leave

Healthcare Cash Plan

Cycle to Work scheme

Discounted veterinary care

Job summary

Inspiring Vet Care is seeking an organised Receptionist to join our team at Scarsdale, Mickleover on a part-time basis. You will be the first point of contact for clients, delivering a welcoming and professional experience.

You will manage appointments, handle enquiries and work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey. The role offers flexible 17 hours per week with shifts between 8:30am and 7:00pm weekdays and Saturdays, with a weekend

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with strong service orientation.

Responsibilities

• Welcome clients and patients, acting as the first point of contact.
• Manage appointments and handle enquiries to support client care.
• Collaborate with clinical and non-clinical colleagues to ensure a smooth client and patient journey.

Skills

Excellent communication

Customer-focused

Team player

Multitasking

Professional demeanour

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Scarsdale, Mickleover on a part-time basis.

Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton, Mickleover. The role will be very varied with no two days being the same. If you are looking for a challenge and the ability to make a difference, this is the role for you!

Work Pattern

You will be employed on a flexible contract of 17 hours per week, However, we would be happy to consider a job share. The shifts vary to fit in with the business need but will be between 8.30am and 7.00pm weekdays and 8.30am and 6pm on Saturday. The role requires the successful applicant to be able to work on a weekend rota. Rotas will be produced at least 4 weeks in advance and are subject to change due to the needs of the business.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business. Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton, Mickleover.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.