Client Care Advisor

VC Evidensia UK; Newbury; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Holiday entitlement

Healthcare support

Learning & development opportunities

Job summary

GKG Vets in Newbury is seeking a part-time Receptionist to provide a welcoming, professional and compassionate client experience. You will handle appointments, enquiries and payments while supporting the clinical and non-clinical team to ensure a smooth client and patient journey.

The role is 24 hours per week, with Saturday shifts (8:00am–12:30pm) on a 1 in 4 rota. A friendly, organised, customer-focused individual is encouraged to apply.

Qualifications

• Experience in a customer-facing role with strong service focus.
• Excellent communication and organisational skills.

Responsibilities

• Welcoming clients and their pets in a warm, friendly and professional manner.
• Answering telephone calls and responding to client enquiries.
• Booking appointments and managing the appointment diary.
• Processing payments and handling client accounts.
• Supporting the clinical team with the smooth day-to-day running of the practice.
• Maintaining accurate client and patient records.
• Assisting with general administrative duties to support the wider practice team.

Skills

Customer service

Organised

Excellent communication

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at GKG Vets on a part-time permanent basis.

At GKG Vets, we know that exceptional client care is just as important as outstanding veterinary care. We are a friendly, small animal practice dedicated to providing compassionate, high-quality care to our patients and their owners.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a part-time, permanent position working 24 hours per week:

• Saturday: 8:00am – 12:30pm (1 in 4)

Key Responsibilities

• Welcoming clients and their pets in a warm, friendly and professional manner.
• Answering telephone calls and responding to client enquiries efficiently and compassionately.
• Booking appointments and managing the appointment diary effectively.
• Processing payments and handling client accounts accurately.
• Supporting the clinical team with the smooth day-to-day running of the practice.
• Maintaining accurate client and patient records.
• Assisting with general administrative duties to support the wider practice team.
• Providing excellent customer service and ensuring every client feels valued and supported.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

GKG Vets - Newbury

43 St John's Road, Newbury, RG14 7PS, United Kingdom