Client Care Advisor - Northampton

Pets at Home Limited; Northampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

20% discount at the Vet Group, Pets at

Home and Groom Room

in-house career development

pension and holiday allowance

Job summary

Pets at Home Limited in Northampton is seeking a customer service assistant at our Vets for Pets Hospital. You will greet clients, support the clinical team, process payments, and book future visits while helping pets and their families with a friendly, armed-to-assist approach.

You will interact with clients throughout their visit, ensuring a high level of service, maintaining a welcoming atmosphere, and staying up-to-speed with practice services.

Qualifications

• Excellent customer-facing skills and ability to build relationships.
• Friendly and calm under pressure; attentive to clients’ needs.
• Willingness to learn about practice services and offerings.

Responsibilities

• Greet clients and provide guidance and support during visits.
• Handle payments and manage future bookings confidently.
• Coordinate day-to-day routines using the online booking system.

Skills

Customer service

Teamwork

Computer literacy

Client guidance

Tools

Online booking system

Job description

If you enjoy providing great customer service, working in a team and care about animals, we have just the opportunity for you at our Northampton Vets for Pets Hospital to start as soon as possible. What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Previous veterinary experience desirable but not essential., You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Working hours, salary and benefits

This is a full-time working 38 hours per week which includes occasional shifts until 9pm and 1 in 3 weekends (Saturday & Sunday Shift Patten between 8am - 7pm).

The salary will be in line with the National Minimum Wage.

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance