Veterinary Care Assistant

Vets for Pets; Northampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount at the Vet Group, Pets at

Home and Groom Room discounts

in-house career development

pension and holiday allowance

Job summary

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Northampton Vets for Pets Hospital.

We are a purpose built RCVS hospital, with 10 consulting rooms, 3 theatres, 4 wards, isolation, imaging suite and a spacious and well equipped colleague room for you to enjoy your breaks.

Qualifications

• Friendly and welcoming face for clients and their pets arriving at the practice.
• Ability to stay up-to-date with practice services and any additional services available.
• Calm, attentive, and always focused on clients’ needs.

Responsibilities

• Assist with non-clinical duties to support smooth hospital operations.
• Provide reception cover and frontline customer service.
• Lead on hygiene and housekeeping duties for the hospital.

Skills

Friendly face

Customer service

Calm and attentive

Love of pets

Welcoming atmosphere

Enthusiasm and drive

Job description

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Northampton Vets for Pets Hospital.

We are a purpose built RCVS hospital, with 10 consulting rooms, 3 theatres, 4 wards, isolation, imaging suite and a spacious and well equipped colleague room for you to enjoy your breaks.

You will assist all colleagues with non-clinical duties to support smooth running of the hospital and provide the best standard of patient care. Duties will include reception cover, as well as taking the lead on hygiene and housekeeping duties for the hospital.

This is a Full-Time position working 40 hours per week on average, with a mixture of day and OOH shifts. There will be approximately 60 OOH shifts a year as part of your rota (7pm-8am). The shifts will span 7 days a week to support the 24/7 hospital, with an average of 1 in 3 weekends across the year.

If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Location

NN5 5JW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!