Client Care Assistant (FTC)

IVC Evidensia; Stoke-on-Trent; On-site; GBP 7,000 - 11,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Birthday leave

Healthcare

Pension scheme

Cycle to Work

Staff discounts

Job summary

inspiring vet care is hiring a Client Care Advisor for the Lime Trees team, split between our Meir Park Small Animal Hospital and our Cat Only Clinic in Cheadle. The contract is a 12-month maternity cover and the role is part-time (17 hours per week) with flexible hours 8am–7pm, Monday to Friday, plus 1 in 4 Saturdays.

You will greet clients, manage the diary, answer calls, provide excellent customer service, process payments, and support the clinical team to ensure a welcoming, professional

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude, with openness to feedback and learning.

Responsibilities

• Greeting all clients in a friendly and professional way.
• Organisation of the clinical diary for routine, surgical and emergency appointments.
• Answering telephone inquiries from clients in a welcoming and calm manner.
• Provide excellent customer service, informing and educating clients sympathetically.
• Convert inquiries into appointments to maintain pet healthcare.
• Handle and update client data and records.
• Assist clients in handing pet insurance claims.
• Record relevant information in the practice system to support the clinical team.
• Ensure accuracy of invoices and collect payments on the day of treatment.
• Provide education to clients on basic animal care.

Skills

Communication skills

Customer-facing experience

Task management

Collaboration

Proactivity

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are looking for a new Client Care Advisor to join our Lime Trees team, working at both of our practices: our purpose-built Small Animal Hospital in Meir Park, and our dedicated Cat Only Clinic in Cheadle.

The contract is for 12-months as maternity cover.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.

You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets.

General Responsibilities Include

• Greeting all clients in a friendly and professional way.
• Organisation of the clinical diary for routine, surgical and emergency appointments.
• Answering telephone phone inquiries from clients in a welcoming and calm manner.
• Provide excellent customer service, informing and educating clients sympathetically.
• Convert inquiries into appointments to maintain pet healthcare.
• Handle and update client data and records.
• Assist clients in handing pet insurance claims.
• Record relevant information in the practice system to support the clinical team.
• Ensure accuracy of invoices and collect payments on the day of treatment.
• Provide education to clients on basic animal care.

The role is part-time (17 hours per week) with a flexible working pattern covering our business hours of 8am – 7pm Monday to Friday, plus 1 in 4 Saturday shifts between the hours of 7:45am – 1:30pm. There is a requirement for the team to be flexible in their working hours as we all work together to ensure the core business hours are always covered, allowing for sickness and holidays.

You Might Be a Great Fit If…

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £11,271 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.