Client Care Advisor

Vets for Pets; London Borough of Croydon; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

50% off at Croydon vets for pets and

20% discount at the Vet Group

Pets at Home and the Groom Room

access to discounts and cashbacks

in-house career development oppor un

pension and holiday allowance

Job summary

Croydon Vets for Pets is hiring a receptionist to welcome clients and their pets, coordinating bookings and payments, and supporting daily operations in a busy practice. You will be the friendly face at the front, ensuring excellent service and smooth interaction with the veterinary team.

The role requires good communication, a can-do attitude, and the ability to work 40 hours per week with one in four Saturdays. Prior reception experience is helpful but not essential, as training is provided.

Qualifications

• Excellent client service and communication skills.
• Comfortable with payment processing and scheduling.
• Previous reception experience preferred but not essential.

Responsibilities

• Greet clients and their pets and provide guidance.
• Process payments and bookings confidently.
• Maintain smooth day-to-day operations using the online booking system.
• Provide friendly, calm service to all clients.

Skills

Client service

Communication

Payment processing

Booking coordination

Tools

Online booking system

CRM software

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Croydon Vets for Pets!

This is full-time role working 40 hours per week and will include 1 in 4 Saturdays.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous receptionist experience would be preferred, but not essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as

• 50% off at Croydon vets for pets and 20% discount at the Vet Group
• Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Location: CR0 4NX

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!