Client Care Advisor - Weekend Role

Vets for Pets; Chester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vet Group

Pets at Home and Groom Room

Access to discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets Chester Caldy is seeking a friendly receptionist to greet clients and support the veterinary team. You will handle payments, bookings, and provide information on services while using our online system to keep the day running smoothly.

We value excellent customer service, a calm and proactive approach, and a genuine love for pets. This weekend role offers regular shifts with the team and opportunities to grow within the practice.

Qualifications

• Front desk experience or customer-facing role.
• Ability to explain services and handle enquiries clearly.
• Calm, attentive and client-focused demeanor.

Responsibilities

• Greet clients and manage payments and bookings confidently.
• Coordinate day-to-day running of the practice with the online system.
• Provide guidance on services and support the clinical team as needed.
• Maintain a welcoming atmosphere for clients and their pets.

Skills

Customer service

Communication

Pet lover

Team player

Computer literacy

Tools

POS system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Chester Caldy practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a weekend role working every other Saturday and Sunday. (Saturday 9am-6pm and Sunday 10am-4pm).

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. There will always be 2 colleagues on the desk, so you will always have support.

Benefits

• 20% discount at the Vet Group
• Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!