Client Care Advisor

Vets for Pets; Ilkeston; In loco; GBP 14.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

20% discount at the Vet Group

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Descrizione del lavoro

Vets for Pets Ilkeston is seeking a friendly receptionist to join our team. You will greet clients with their pets, provide guidance on our services, and ensure smooth bookings and payments at the Ilkeston practice.

The role is full-time (35 hours per week) with 1 in 4 Saturdays. Prior veterinary admin/reception experience is preferred but not essential, and computer literacy is a must as booking is done online.

Competenze

• Previous veterinary or medical admin/reception experience is preferred, but not essential.

Mansioni

• Greet clients and their pets, providing support, guidance and expertise.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines of the practice using our online booking system.

Conoscenze

Customer service

Communication

Team player

Strumenti

Online booking system

Computer literacy

Descrizione del lavoro

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Ilkeston Vets for Pets Practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. Previous veterinary or medical admin/reception experience is preferred, but not essential.

This is a Full Time role working 35 hours per week, including 1 in 4 Saturdays.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary is £12.71 per hour.

We want our colleagues to be as diverse as our customers. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: DE7 8DG

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!