Client Care Administrator

Veterinary Vision Penrith; Penrith; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

5 weeks holiday

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer pension scheme

Wellness program

Job summary

Veterinary Vision Penrith is seeking a Client Care Administrator to join our team in Penrith. The role supports clinical and client care functions, providing confidential administrative support to veterinary staff and ensuring smooth information flow between departments, referring practices, and clients.

Key duties include document preparation, appointment coordination, insurance processing, reception support, and adherence to GDPR and confidentiality standards in a fast-paced clinical

Qualifications

• Must have previous customer-facing experience (minimum 12 months).
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident and professional telephone manner.

Responsibilities

• Prepare veterinary reports and clinical documentation.
• Maintain accurate patient records in line with GDPR and confidentiality standards.
• Process insurance claims and liaise with clients, insurers and clinical teams.
• Book consultations, investigations and procedures; manage referrals and client communications.
• Provide reception cover and deliver compassionate client care; support cross-department communication.

Skills

Customer-facing experience

Administration

Organisational skills

Under pressure

Professional telephone manner

Job description

Job Title: Client Care AdministratorLocation: Veterinary Vision, PenrithHours: Full time, 40 hours per week, between the hours of 8.30-5.30 Monday - FridaySalary: £26,701 per annumWe have an exciting opportunity for a Client Care Administrator to join our friendly team. The Client Care Administrator plays a key role in supporting the clinical and client care functions at Veterinary Vision. The post holder is responsible for providing accurate, timely, and confidential administrative support to veterinary surgeons, nurses, and the client care team, ensuring the efficient flow of information between departments, referring practices, and clients.This role requires excellent organisational skills, attention to detail, and the ability to work calmly and professionally in a fast-paced and sometimes emotionally sensitive clinical environment.Key Duties and Responsibilities include (but are not limited to):Clinical Documentation and RecordsPrepare veterinary reports, referrals, and clinical documentation.Maintain accurate patient records in line with GDPR and confidentiality standards.Insurance and AdministrationProcess insurance claims and liaise with clients, insurers, and clinical teams.Provide administrative support to the wider practice team.Appointment CoordinationBook consultations, investigations, and procedures.Manage telephone enquiries, referrals, and client communications professionally.Client and Reception SupportProvide reception cover and deliver compassionate client care.Support smooth communication and workflow across departments.Compliance and Professional StandardsFollow practice policies and maintain confidentiality at all times.Participate in training and development activities as required.What we’re looking forMust have previous customer-facing experience (minimum of 12 months)Strong administration and organisation skills.Ability to work well under pressure.Confident and professional telephone manner.What we offer5 weeks holiday plus bank holidays and Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveEmployer contribution pension schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward schemeAbout UsVeterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK. We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of the patient is our top priority.Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Vision , Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].#LI-OH1 #LI-Onsite #INDSUP