Client Care Administrator

Davies Veterinary Specialists Hitchin; Hitchin; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Five weeks holiday plus bank holidays

Birthday Leave

Pension scheme

Private Medical Insurance

Cycle to work scheme

Life Assurance

Employee assistance program

Wellness program

Job summary

Davies Veterinary Specialists Hitchin is seeking a Client Care Administrator to join our friendly Client Care team. As the first point of contact, you will greet clients and their pets, handle calls, and help coordinate appointments in a busy, caring environment.

The role requires experience in fast-paced customer service, cheerful and reassuring communication, and competence with Microsoft Office and clinical systems.

Qualifications

• Excellent command of written and spoken English.
• Right to Work in the UK must be evidenced.
• Competent in Microsoft Office and clinical systems.
• Experience in a veterinary or healthcare environment is essential.

Responsibilities

• Greet clients and their pets at reception.
• Talk to veterinary practices to coordinate care.
• Arrange and manage appointments and scheduling.
• Answer calls and assist clients with information and concerns.
• Record accurate patient details in the systems.

Skills

Excellent English communication

Face-to-face client interactions

Telephone handling

Microsoft Office

Clinical systems

Tools

Microsoft Office

Clinical systems

Job description

We are looking for a Client Care Administrator to join our fantastic Client Care team to help meet the growing business demand. As the first point of contact, our Client Care team are a vital part of our client relationships and experience.As a Client Care Administrator, you will have varied responsibilities so that every day will be different. Greeting clients and their pets, talking to veterinary practices, arranging appointments, helping clients who call us are just some of the things that you will be involved in.You will need to have previous experience in a fast-paced environment dealing face-to-face with clients (who may be worried or upset and need reassurance) and be confident with telephone work.Previous experience within a veterinary or healthcare environment is essential. You must be passionate about pets, work to high standards and be a great team member. We are busy, so you need to enjoy working in a demanding environment whilst still being sympathetic, caring and professional.This is a permanent, full-time position. The role will involve covering shifts between the hours of 8.00am to 9.00pm. Depending upon the monthly rota, you will need to be flexible with your working hours/days, which may vary each week, including occasional weekend cover.What we are looking forYou must fulfil the following requirements:Have an excellent command of written and spoken EnglishMaintain a professional and caring approach in all aspects of your workProvide evidence of your Right to Work in the UKCompetent in use of Microsoft office and clinical systems for email, producing letters and report, recording accurate patient records, etc.What we offer5 weeks holiday plus bank holidays and Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension schemePrivate Medical Insurance VitalityWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward schemeLocal incentive freebies and rewards.About usDavies is one of Europe's largest and most diverse small animal veterinary referral centres, with a team of over 200 people.We are situated in the beautiful Hertfordshire/Bedfordshire countryside, within 50 minutes of London by train.Founded over 20 years ago, Davies is recognised as a leader in the veterinary referral sector, offering a diverse range of multi-disciplinary services.We are also known for our pioneering sustainability initiatives within the industry, having gained the Investors in the Environment Green Award and won several other awards.Davies is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Davies, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].#LI-OH1 #LI-Onsite #INDSUPSalary Value:£26,701 per annum;