Client Care Administrator

Linnaeus; Hitchin; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays and 生日

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced family leave

Job summary

Davies is seeking a Client Care Administrator to join our busy Client Care team and be the first point of contact for clients and their pets. You will greet clients, interact with veterinary practices, arrange appointments and help callers, providing calm reassurance in a fast-paced environment.

We require excellent English, a professional caring approach, and experience with Microsoft Office and clinical systems; Right to Work in the UK is essential.

Qualifications

• Excellent command of written and spoken English
• Maintain a professional and caring approach in all aspects of your work
• Provide evidence of your Right to Work in the UK
• Competent in use of Microsoft Office and clinical systems for email, producing letters and report, recording accurate patient records, etc.

Responsibilities

• Greet clients and their pets, talking to veterinary practices, arranging appointments and assisting callers
• Be the first point of contact, handling inquiries with empathy in a fast-paced environment
• Manage telephone communications and maintain accurate patient records

Skills

Excellent English

Professional & caring

Microsoft Office

Right to Work in the UK

Tools

Clinical systems

Job description

We are looking for a Client Care Administrator to join our fantastic Client Care team to help meet the growing business demand. As the first point of contact, our Client Care team are a vital part of our client relationships and experience.

As a Client Care Administrator, you will have varied responsibilities so that every day will be different. Greeting clients and their pets, talking to veterinary practices, arranging appointments, helping clients who call us are just some of the things that you will be involved in.

You will need to have previous experience in a fast-paced environment dealing face-to-face with clients (who may be worried or upset and need reassurance) and be confident with telephone work.

Previous experience within a veterinary or healthcare environment is essential. You must be passionate about pets, work to high standards and be a great team member. We are busy, so you need to enjoy working in a demanding environment whilst still being sympathetic, caring and professional.

This is a permanent, full-time position. The role will involve covering shifts between the hours of 8.00am to 9.00pm. Depending upon the monthly rota, you will need to be flexible with your working hours/days, which may vary each week, including occasional weekend cover.

What we are looking for

You must fulfil the following requirements:

• Have an excellent command of written and spoken English
• Maintain a professional and caring approach in all aspects of your work
• Provide evidence of your Right to Work in the UK
• Competent in use of Microsoft office and clinical systems for email, producing letters and report, recording accurate patient records, etc.

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Private Medical Insurance Vitality

Wellness program including:

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
• Local incentive freebies and rewards.

About us

Davies is one of Europe's largest and most diverse small animal veterinary referral centres, with a team of over 200 people.

We are situated in the beautiful Hertfordshire/Bedfordshire countryside, within 50 minutes of London by train.

Founded over 20 years ago, Davies is recognised as a leader in the veterinary referral sector, offering a diverse range of multi-disciplinary services.

We are also known for our pioneering sustainability initiatives within the industry, having gained the Investors in the Environment Green Award and won several other awards.

Davies is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.