Client Assets Governance Manager - Vice President

JPMorgan Chase & Co.; Lower Blandford St Mary; On-site; GBP 80,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Governance Manager in the CASS team to lead a small, focused group responsible for delivering robust CASS governance.

You will coach two staff, set priorities, and ensure timely delivery of audits and regulatory testing with a strong emphasis on risk management and continuous improvement. You will own breach management, risk mapping, and policy reviews, while guiding stakeholders across the business on regulatory requirements.

Qualifications

• Experience with CASS governance and FCA/FTSE-aligned controls.
• Proven ability to coach and develop team members.
• Strong communication with senior stakeholders.
• Track record in delivering audits and regulatory testing.
• Ability to design and deliver governance training.

Responsibilities

• Line manage a team of two, set objectives and review performance.
• Coach and develop team skills, supporting career progression.
• Prioritise workload to meet deadlines and maintain standards.
• Coordinate annual external CASS audit and internal reviews; liaise with auditors.
• Own CASS breach management: identify, escalate, root cause, remediate.
• Oversee CASS risk and controls mapping; drive enhancements to controls.
• Design and deliver CASS training to stakeholders across the business.
• Review and update CASS Policy & Standards for regulatory alignment.
• Review new business initiatives for FCA CASS compliance and guidance.
• Support strategic planning to ensure CASS compliance supports business goals.
• Prepare and present CASS MI to senior management and governance forums.

Skills

CASS governance

Line management

Auditing

Regulatory knowledge

Stakeholder engagement

Training delivery

Job description

As a Governance Manager within the CASS team, you will manage, coach and develop a team of two, setting priorities and ensuring the team delivers high-quality CASS governance.,

• Line manage a team of two, providing day-to-day direction, setting clear objectives, and conducting regular one-to-ones and performance reviews.
• Coach and develop team members, supporting their technical CASS knowledge development, career progression and wellbeing.
• Allocate and prioritise work across the team to ensure deadlines are met and standards are maintained.
• Lead the coordination of the annual external CASS audit and any other scheduled internal audits or compliance testing, acting as the primary point of contact for auditors and ensuring timely remediation of findings.
• Own the CASS breach management process, overseeing identification, escalation, root cause analysis, regulatory notification (where required) and remediation tracking.
• Oversee CASS risk and controls mapping to ensure comprehensive oversight and management, identifying gaps and driving enhancements to the control framework.
• Design and lead the delivery of CASS-related training to stakeholders across the business.
• Own the review and update of the CASS Policy and Standards to ensure they remain current, effective and aligned with regulatory requirements.
• Lead the review of new business and product initiatives to ensure they comply with the FCA's CASS requirements, providing clear guidance and challenge to stakeholders.
• Contribute to and influence strategic planning processes to ensure CASS compliance supports the overall business objectives.
• Prepare and present CASS management information and reporting to senior management and relevant governance forums, escalating key risks and issues as appropriate.
  A strong working understanding of the CASS rules and their practical application.
• Proven experience of managing, coaching and developing people, or demonstrable readiness to step into a line management role.
• Strong organisational skills, with the ability to manage and prioritise effectively across a team.
• Strong communication skills - both verbal and written - including the ability to engage confidently with senior stakeholders.
• Attention to detail, with the ability to succinctly communicate requirements and actions.
• The ability to work innovatively and deliver consistently to a high standard, setting the same expectations for the team.
• Ability to build strong and collaborative relationships with key internal and external stakeholders.
• Ability to multi-task and lead a team in a fast-paced environment.
• Negotiation and influencing skills, and the ability to drive change.

Preferred qualifications, capabilities and skills

• Experience of managing external audit relationships and regulatory engagement.
• Experience in a financial services environment, ideally within CASS, compliance, risk or audit.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.