Client Assets Governance Manager - Vice President

JP Morgan Chase Bank; Lower Blandford St Mary; On-site; GBP 70,000 - 95,000; Full time

Job summary

JP Morgan Chase, in the United Kingdom, seeks a Governance Manager within the CASS team to lead two staff, shape priorities, and ensure high-quality governance in relation to FCA Client Assets (CASS) requirements. You will own audits, risk management, policy updates and stakeholder training.

You will coordinate external audits, manage breach processes, and drive improvements across the control framework while guiding senior stakeholders and supporting strategic objectives.

Qualifications

• Strong working understanding of the FCA CASS rules and practical application.
• Experience in line managing or ready to step into a management role.
• Excellent organisation and prioritisation across a team.
• Clear verbal and written communication with senior stakeholders.
• Detail-oriented with concise communication of requirements.
• Ability to drive change and set high standards for the team.
• Ability to build strong, collaborative relationships with internal and external stakeholders.
• Experience leading audits and regulatory engagements is a plus.
• Experience in financial services, ideally in CASS, compliance, risk or audit is desirable.
• Opportunity to identify AI/automation opportunities in workflows.

Responsibilities

• Line manage a two-person team, set objectives, and conduct performance reviews.
• Coach and develop team members, supporting CASS knowledge and career progression.
• Allocate and prioritise work to meet deadlines and maintain standards.
• Coordinate annual external CASS audits and internal audits, liaison with auditors.
• Own CASS breach management, including escalation, root cause analysis and remediation.
• Oversee CASS risk and controls mapping and drive framework enhancements.
• Design and deliver CASS-related training to stakeholders.
• Review and update the CASS Policy and Standards to stay compliant.
• Review new business initiatives to ensure FCA CASS compliance.
• Contribute to strategic planning to align with business objectives.
• Prepare and present CASS management information to senior management.

Skills

CASS rules knowledge

People management

Stakeholder engagement

Communication

Attention to detail

Regulatory governance

Change leadership

Job description

A unique opportunity to lead within a team responsible for the governance of J.P. Morgan Personal Investing in relation to the FCA’s Client Assets (CASS) regulations.

As a Governance Manager within the CASS team, you will manage, coach and develop a team of two, setting priorities and ensuring the team delivers high-quality CASS governance.

Job responsibilities

• Line manage a team of two, providing day-to-day direction, setting clear objectives, and conducting regular one-to-ones and performance reviews.
• Coach and develop team members, supporting their technical CASS knowledge development, career progression and wellbeing.
• Allocate and prioritise work across the team to ensure deadlines are met and standards are maintained.
• Lead the coordination of the annual external CASS audit and any other scheduled internal audits or compliance testing, acting as the primary point of contact for auditors and ensuring timely remediation of findings.
• Own the CASS breach management process, overseeing identification, escalation, root cause analysis, regulatory notification (where required) and remediation tracking.
• Oversee CASS risk and controls mapping to ensure comprehensive oversight and management, identifying gaps and driving enhancements to the control framework.
• Design and lead the delivery of CASS-related training to stakeholders across the business.
• Own the review and update of the CASS Policy and Standards to ensure they remain current, effective and aligned with regulatory requirements.
• Lead the review of new business and product initiatives to ensure they comply with the FCA’s CASS requirements, providing clear guidance and challenge to stakeholders.
• Contribute to and influence strategic planning processes to ensure CASS compliance supports the overall business objectives.
• Prepare and present CASS management information and reporting to senior management and relevant governance forums, escalating key risks and issues as appropriate.

Required qualifications, capabilities and skills

• A strong working understanding of the CASS rules and their practical application.
• Proven experience of managing, coaching and developing people, or demonstrable readiness to step into a line management role.
• Strong organisational skills, with the ability to manage and prioritise effectively across a team.
• Strong communication skills – both verbal and written – including the ability to engage confidently with senior stakeholders.
• Attention to detail, with the ability to succinctly communicate requirements and actions.
• The ability to work innovatively and deliver consistently to a high standard, setting the same expectations for the team.
• Ability to build strong and collaborative relationships with key internal and external stakeholders.
• Ability to multi-task and lead a team in a fast-paced environment.
• Negotiation and influencing skills, and the ability to drive change.

Preferred qualifications, capabilities and skills

• Experience of managing external audit relationships and regulatory engagement.
• Experience in a financial services environment, ideally within CASS, compliance, risk or audit.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.