Client Assets Governance Manager - Vice President

JPMorganChase; Christchurch; On-site; GBP 75,000 - 110,000; Full time

Job summary

J.P. Morgan Personal Investing is seeking a Governance Manager to lead the CASS governance team and oversee a two-person squad, ensuring effective governance aligned with FCA Client Assets requirements.

You will coordinate audits, manage breach processes, map controls, deliver CASS training, and update policies, while guiding senior stakeholders on risk and regulatory obligations. This role is based in the UK and reports to the CASS Governance Team.

Qualifications

• Strong understanding of CASS rules and practical application.
• Proven experience in coaching and developing people, or readiness to step into a line management role.
• Excellent organisational and prioritisation skills.
• Effective written and verbal communication with senior stakeholders.
• Detail-oriented with clear, concise requirements.
• Ability to drive change and manage multiple priorities in a fast-paced environment.

Responsibilities

• Line manage a team of two, providing day-to-day direction, setting clear objectives, and conducting regular one-to-ones and performance reviews.
• Coach and develop team members, supporting their technical CASS knowledge development, career progression and wellbeing.
• Allocate and prioritise work across the team to ensure deadlines are met and standards are maintained.
• Lead the coordination of the annual external CASS audit and any other scheduled internal audits or compliance testing, acting as the primary point of contact for auditors and ensuring timely remediation of findings.
• Own the CASS breach management process, overseeing identification, escalation, root cause analysis, regulatory notification (where required) and remediation tracking.
• Oversee CASS risk and controls mapping to ensure comprehensive oversight and management, identifying gaps and driving enhancements to the control framework.
• Design and lead the delivery of CASS-related training to stakeholders across the business.
• Own the review and update of the CASS Policy and Standards to ensure they remain current, effective and aligned with regulatory requirements.
• Lead the review of new business and product initiatives to ensure they comply with the FCA’s CASS requirements, providing clear guidance and challenge to stakeholders.
• Contribute to and influence strategic planning processes to ensure CASS compliance supports the overall business objectives.
• Prepare and present CASS management information and reporting to senior management and relevant governance forums, escalating key risks and issues as appropriate.

Skills

CASS rules

Line management

Stakeholder engagement

Communication

Attention to detail

Org skills

Strategic thinking

Auditing/regulatory

Job description

A unique opportunity to lead within a team responsible for the governance of J.P. Morgan Personal Investing in relation to the FCA’s Client Assets (CASS) regulations.

As a Governance Manager within the CASS team, you will manage, coach and develop a team of two, setting priorities and ensuring the team delivers high-quality CASS governance.

Job responsibilities

• Line manage a team of two, providing day-to-day direction, setting clear objectives, and conducting regular one-to-ones and performance reviews.
• Coach and develop team members, supporting their technical CASS knowledge development, career progression and wellbeing.
• Allocate and prioritise work across the team to ensure deadlines are met and standards are maintained.
• Lead the coordination of the annual external CASS audit and any other scheduled internal audits or compliance testing, acting as the primary point of contact for auditors and ensuring timely remediation of findings.
• Own the CASS breach management process, overseeing identification, escalation, root cause analysis, regulatory notification (where required) and remediation tracking.
• Oversee CASS risk and controls mapping to ensure comprehensive oversight and management, identifying gaps and driving enhancements to the control framework.
• Design and lead the delivery of CASS-related training to stakeholders across the business.
• Own the review and update of the CASS Policy and Standards to ensure they remain current, effective and aligned with regulatory requirements.
• Lead the review of new business and product initiatives to ensure they comply with the FCA’s CASS requirements, providing clear guidance and challenge to stakeholders.
• Contribute to and influence strategic planning processes to ensure CASS compliance supports the overall business objectives.
• Prepare and present CASS management information and reporting to senior management and relevant governance forums, escalating key risks and issues as appropriate.

Required qualifications, capabilities and skills

• A strong working understanding of the CASS rules and their practical application.
• Proven experience of managing, coaching and developing people, or demonstrable readiness to step into a line management role.
• Strong organisational skills, with the ability to manage and prioritise effectively across a team.
• Strong communication skills – both verbal and written – including the ability to engage confidently with senior stakeholders.
• Attention to detail, with the ability to succinctly communicate requirements and actions.
• The ability to work innovatively and deliver consistently to a high standard, setting the same expectations for the team.
• Ability to build strong and collaborative relationships with key internal and external stakeholders.
• Ability to multi-task and lead a team in a fast-paced environment.
• Negotiation and influencing skills, and the ability to drive change.

Preferred qualifications, capabilities and skills

• Experience of managing external audit relationships and regulatory engagement.
• Experience in a financial services environment, ideally within CASS, compliance, risk or audit.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.