Customer Storytelling & Advocacy Lead (Remote)

Pigment; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Stock options

Medical benefits

Generous PTO

Remote-friendly

Résumé du poste

Pigment is seeking a Customer Marketing Manager to turn customer outcomes into case studies, testimonials, and proof points that showcase success across Sales and Marketing. You will work with Customer Community and internal teams to highlight impact and build authentic partnerships.

You will coordinate events, webinars, and PR opportunities, maintain relationships with strategic customers, and ensure rigorous storytelling aligned to Pigment’s mission and products.

Qualifications

• Experience in customer marketing, case studies, or advocacy content within B2B tech.
• Ability to turn relationships into public stories that celebrate customer success.

Responsabilités

• Identify, create, guide through approvals, and share high-fidelity case studies, testimonials, and video stories.
• Nurture flagship customer partnerships and build trust to publicly tell their stories.
• Identify and invite customer speakers for events and webinars.
• Coordinate external visibility with PR, social, analyst surveys and peer review sites.
• Maintain a living records of customer stories and ensure appropriate AI tools surface relevant stories to sales.
• Support marketing metrics and reporting on reach and impact for internal stakeholders.
• Ensure proper thanks and recognition for customers sharing their stories.

Connaissances

Customer marketing

Case studies

Advocacy content

Relationship building

Written communication

Outils

Salesforce

Claude

Notion

Deeto

Description du poste

Pigment is seeking a Customer Marketing Manager to turn customer outcomes into case studies, testimonials, and proof points that showcase success across Sales and Marketing. You will work with Customer Community and internal teams to highlight impact and build authentic partnerships.

You will coordinate events, webinars, and PR opportunities, maintain relationships with strategic customers, and ensure rigorous storytelling aligned to Pigment’s mission and products.