Client Advisor, Old Bond Street

Richemont Iberia SL; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Richemont Iberia SL seeks a Senior Sales Channel Manager to lead luxury channel initiatives across direct, online, and retail. You will develop and implement channel strategies aligned with business goals, identify opportunities, set targets, and monitor performance.

You will coach partners, negotiate contracts, train teams, and ensure CRM is leveraged for customer insights. Strong luxury retail experience, watchmaking knowledge, and a proactive, client-focused mindset are essential.

Qualifications

• Minimum of 4 years of proven experience in luxury retail or high-end client service.
• Watchmaking knowledge is a strong plus.
• Experience in supervising junior colleagues.
• Ability to recruit and develop clients.
• Experience in boutique operations is a plus.

Responsibilities

• Manage a sales channel (direct, online, or retail) and develop channel strategies that align with business objectives.
• Identify new opportunities, set sales targets, and monitor performance metrics.
• Negotiate contracts and train partners to sell effectively.
• Build relationships with decision-makers and influencers across customer organizations.
• Configure solutions and present proposals within predefined commercial parameters.
• Oversee CRM implementation and utilization within the area of responsibility.

Skills

Luxury retail experience

Clienteling & relationship building

Networking

Detail-oriented

Proactive learning

Staff supervision

Education

Master's degree or equivalent

Job description

FOR THOSE WHO WELCOME CONNECTION

Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forwards. Play your part in driving our collective success.

YOUR MISSION:
Manage a sales channel, such as such direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization's products or services effectively.

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues.

• Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements.

• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.

• Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.

• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.

• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.

• Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts.

• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management.

• Implement and control compliance management for specific segments of the organization's external partners.

• Develop product education courses to meet identified needs, improving performance and meeting business requirements.

• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.

• Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.

• Required qualifications include a Master's Degree or equivalent level of education, extensive experience enabling the job holder to handle the majority of situations and advise others, and experience in general supervision of more junior colleagues.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Success in this role will require:

• Minimum of 4 years of proven experience in luxury retail or high end client service, consistently seeking for excellence

• Watchmaking knowledge is a strong plus after strong understanding of the luxury market and Vacheron Constantin's brand values

• Eagerness to contribute to boutique operations (e.g. timepieces set-up, reporting, inventories).

• Exceptional clienteling and relationship-building skills, with a passion for providing personalized service and a proven ability to recruit and develop clients.

• Strong networking skills and a proactive approach to identifying and cultivating new client relationships.

• A passionate, pro-active, enthusiastic, and agile learning approach.

• Detail-oriented focus in your approach to work.