Senior Client Advisor | Birmingham

LOUIS VUITTON; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Louis Vuitton seeks a Senior Client Advisor in Birmingham to deliver exceptional client experiences through expert product knowledge and personalised service. You will guide clients across the Brand, build long-term relationships, and support store performance while upholding brand standards.

You will be a role model for the team, mentoring colleagues, and proactively engaging clients to meet individual and store goals.

Qualifications

• Experience in luxury retail and premium customer service.
• Strong ability to build and develop a loyal client portfolio.
• Confidence in managing high-value sales with discretion and attention to detail.

Responsibilities

• Achieve individual and team objectives, and support sales results.
• Welcome and advise Clients across the Brand and all product categories.
• Demonstrate leadership in clienteling and develop new Clients for high-end events.

Skills

Luxury retail experience

Clienteling / relationship-building

High-value sales

Communication skills

Team collaboration

Product storytelling

Adaptability

Job description

As a Senior Client Advisor, you will act as an ambassador of the Louis Vuitton brand, delivering an exceptional client experience through expert product knowledge, elevated relationship building, and strong commercial acumen.

You will accompany clients through meaningful and high-value purchases, building long-term relationships based on trust, personalisation, and excellence. You will also support the team by sharing expertise, elevating the purchase experience, and contributing to the overall performance and image of the store.

Since 1854, Louis Vuitton has brought unique designs to the world, combining innovation with style, always aiming for the finest quality. Today, the Maison remains faithful to the spirit of its founder, Louis Vuitton, who invented a genuine “Art of travel” through luggage, bags and accessories which were as creative as they were elegant and practical.

Profile

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, not only within your category specialism.

You will be a role model to the team, and will support your Team Manager in operational duties.

You will proactively reach out to your Clients in order to achieve individual and team goals.

Be an Exceptional Client Advisor, and a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of Brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect Louis Vuitton Brand standards in all aspects of behaviour and presentation
• Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team
• Assist Management in daily operations: floor management, stock operations, and opening / closing duties
• Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers
• Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed
• Depending on specific store needs, additional responsibilities could include: Stock and store operations, visual merchandising, after-sales
• Champion of Client Development
• Support Team Manager and be accountable for all Client Development KPIs and focuses
• Lead by example and work with the team to develop clients for all High End events, animations and virtual bridge appointments.

Why join Louis Vuitton

At Louis Vuitton, every career is a journey. Joining the Maison means becoming part of a culture of excellence, ambition, creativity, and empowerment. We offer the opportunity to grow in an environment where exceptional client experience, craftsmanship, and people development are at the heart of what we do.

Inclusion statement

Louis Vuitton is committed to creating a workplace where everyone can thrive. We welcome applications from people with diverse backgrounds, perspectives, and experiences. If you require any support or accommodation during the recruitment process, please let us know. We are looking for a client-focused professional with strong experience in luxury retail and a passion for exceptional service.

You may be a strong fit if you bring:

• Experience in luxury retail, high-end hospitality, premium client services, or a related client-facing environment.
• Strong exposure to watches and jewellery, ready to wear collections or another high-value product category requiring expert advisory selling.
• Proven ability to build and develop a loyal client portfolio.
• Confidence in managing high-value sales with professionalism, discretion, and attention to detail.
• Strong communication and relationship-building skills.
• A collaborative mindset and the ability to positively influence others through expertise and example.
• Agility, curiosity, and a genuine interest in craftsmanship, product storytelling, and client experience.
• Comfort working in a fast-paced environment with high service expectations.

What you will bring

• Client centricity
• Commercial awareness
• Product sensitivity and storytelling
• Attention to detail
• Relationship building
• Team collaboration
• Adaptability
• Ownership and follow-through