Senior Client Advisor | London

LVMH Group; Greater London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Louis Vuitton in London seeks a Senior Client Advisor to deliver an exceptional client experience through expert product knowledge and elevated relationship building. Specialising in Watches & Jewellery, you will guide high-value purchases and build long-term client relationships.

You will also support the team by sharing expertise, elevating the purchase experience, and contributing to store performance and brand image. Previous luxury retail experience is essential.

Qualifications

• Luxury retail experience required.
• Watches and jewellery knowledge preferred.
• Proven ability to grow a loyal client portfolio.
• Comfort handling high-value sales with discretion.
• Strong communication and relationship skills.
• Collaborative mindset with peers and management.
• Curiosity about craftsmanship and brand storytelling.
• Fast-paced service with high standards.

Responsibilities

• Act as ambassador of the Brand and uphold Louis Vuitton standards.
• Identify client needs and guide across all product categories.
• Support Team Manager with daily store operations.
• Proactively reach out to clients to meet sales goals.
• Achieve individual and team sales targets.
• Welcome clients and advise across product categories.
• Demonstrate advanced clienteling to build long-term relationships.
• Maintain high brand and product knowledge.
• Participate in stock, merchandising, and after-sales tasks.
• Lead client development for high-end events and activities.
• Own Client Development KPIs and targets.

Skills

Luxury retail

Watches & Jewellery

Client portfolio

High-value sales

Communication

Team collaboration

Client storytelling

Relationship building

Ownership & follow-through

Agility & curiosity

Job description

As a Senior Client Advisor, you will act as an ambassador of the Louis Vuitton brand, delivering an exceptional client experience through expert product knowledge, elevated relationship building, and strong commercial acumen.

Specialising in Watches & Jewellery, you will accompany clients through meaningful and high‑value purchases, building long‑term relationships based on trust, personalisation, and excellence. You will also support the team by sharing expertise, elevating the purchase experience, and contributing to the overall performance and image of the store.

Job responsibilities

• Act as an ambassador of the Brand, ensuring every Client is treated according to the Louis Vuitton promise.
• Discover clients’ needs and guide them across the Brand and all product categories.
• Serve as a role model to the team and support the Team Manager in operational duties.
• Proactively reach out to clients to achieve individual and team goals.
• Achieve individual and team objectives; be accountable for sales results and support the team in their sales.
• Welcome every Client and enhance their experience; advise across all product categories.
• Demonstrate sales leadership and advanced clienteling skills, leveraging tools to develop existing and recruit new Clients and build long‑term relationships.
• Develop the highest standards of Brand and product knowledge.
• Participate in all activities contributing to the overall objectives of the store.
• Respect Louis Vuitton Brand standards in all aspects of behaviour and presentation.
• Support management in daily operations: floor management, stock operations, and opening/closing duties.
• Mentor and/or buddy new team members and assist with their integration.
• Provide support to other Client Advisors when needed.
• Participate in stock, store operations, visual merchandising, and after‑sales as required.
• Lead by example and work with the team to develop clients for high‑end events, animations and virtual bridge appointments.
• Own Client Development KPIs and focuses as accountable by the Team Manager.

Qualifications

• Experience in luxury retail, high‑end hospitality, premium client services, or a related client‑facing environment.
• Strong exposure to watches and jewellery or another high‑value product category requiring expert advisory selling.
• Proven ability to build and develop a loyal client portfolio.
• Confidence in managing high‑value sales with professionalism, discretion, and attention to detail.
• Strong communication and relationship‑building skills.
• Collaborative mindset and ability to positively influence others through expertise and example.
• Agility, curiosity, and a genuine interest in craftsmanship, product storytelling, and client experience.
• Comfort working in a fast‑paced environment with high service expectations.
• Product sensitivity and storytelling.
• Relationship building.
• Team collaboration.
• Ownership and follow‑through.

Inclusion statement

Louis Vuitton is committed to creating a workplace where everyone can thrive. We welcome applications from people with diverse backgrounds, perspectives, and experiences. If you require any support or accommodation during the recruitment process, please let us know.