Boutique Director

VACHERON CONSTANTIN; Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

Vacheron Constantin in London’s Old Bond Street boutique seeks a Director to lead strategic development and operational excellence, shaping a long-term growth plan and delivering an exceptional client experience.

You will build a high-performing team, drive UHNW client relationships, oversee boutique and Club 1755 operations, and ensure brand heritage is reflected in every interaction.

Qualifications

• Bachelor's degree in business administration, marketing or related field.
• 10+ years in luxury retail management with senior leadership experience.
• Proven record of driving sales growth in high-value segments.
• Strategic planning & performance analysis within luxury retail.
• Strong leadership, coaching, and succession planning skills.
• Impeccable presentation, integrity and discretion.
• Excellent English communication; additional languages a plus.
• Deep understanding of Mayfair environment and UHNW client communities.

Responsibilities

• Lead long-term strategic planning for the boutique and Club 1755.
• Drive growth, budget management, and resource optimization.
• Develop bespoke clienteling strategies for UHNW/HNW clients.
• Oversee events, partnerships and brand activations with measurable ROI.
• Manage boutique operations and brand representation across departments.

Skills

Luxury retail leadership

Team leadership

Clienteling

UHNW/HNW relationship management

English proficiency

Education

Bachelor's degree in business administration or marketing

Master's degree (preferred)

Job description

YOUR ROLE

The Director for Vacheron Constantin's Old Bond street boutique and Club 1755 will be a proactive leader responsible for the strategic development and operational excellence of our prestigious retail location. This role is pivotal in crafting and executing a long-term growth strategy, fostering an exceptional team, and keeping on expanding our high-value client business. The Director will embody the Maison's heritage and values, ensuring an unparalleled client experience and driving sustainable, profitable growth in a key global market. This role offers the unique opportunity to lead, in addition to the street boutique, the strategy and operations of our Club 1755 – private lounge located Old Bond Street as well.

PLAYING YOUR PART

Strategic Leadership & Long-Term Business Development

• Develop and implement a comprehensive long-term strategic plan for the Old Bond Street Boutique and the Club, aligning with Vacheron Constantin's global retail objectives and brand vision.
• Identify and capitalize on market opportunities within London and the broader UK luxury landscape to drive sustained growth and market share.
• Analyze sales performance, market trends, competitor activities, and client insights to inform strategic decisions and adapt business plans proactively. This includes leveraging internal data platforms and analytical tools to generate actionable insights.
• Lead the planning and execution of high-profile client events, partnerships, and brand activations to enhance brand visibility and attract new high-value clientele, with a focus on measuring ROI and effectiveness.
• Ensuring robust performance, effective budget management, and optimization of resources to achieve sales & profitability targets.

High-Value Client Business & Relationship Management

• Cultivate and expand relationships with Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) clients, collectors, and key opinion leaders.
• Develop and implement bespoke clienteling strategies to enhance client loyalty, drive repeat business, and increase the average transaction value, particularly for high-complication and unique pieces.
• Oversee the delivery of an exceptional, personalized client experience that reflects Vacheron Constantin's heritage of excellence and craftsmanship.
• Act as a primary brand ambassador, representing Vacheron Constantin at exclusive events and fostering a network of influential contacts.

Team Leadership, Development & Growth

• Develop a high-performing, client-centric team, fostering a culture of excellence, collaboration, and continuous improvement.
• Implement coaching programs to enhance product knowledge, sales techniques, clienteling skills, and luxury service standards across the team.
• Conduct regular performance reviews, set clear objectives, and provide constructive feedback to support individual and team growth.
• Develop succession plans for key roles within the boutique, identifying and nurturing future leaders.
• Promote a positive and engaging work environment that motivates the team to achieve and exceed targets.

Boutique Operations & Brand Representation

• Ensure the flawless execution of the dual boutique operations, including visual merchandising, inventory management, security, and compliance with Richemont and Vacheron Constantin policies.
• Animate the Club 1755 to elevate customer experience, including bespoke clienteling activities, events, exhibitions.
• Maintain the highest standards of boutique presentation and atmosphere, reflecting the Maison's luxury image and heritage.
• Collaborate effectively with internal departments (Marketing, Merchandising, Client Service, HR) to ensure seamless operations and strategic alignment.
• Uphold and champion Vacheron Constantin's brand values, history, and craftsmanship in all interactions.

WHAT WILL MAKE YOU SUCCESSFUL?

• Bachelor's degree in business administration, Marketing, or a related field. A Master's degree is a plus.
• Minimum of 10 years of experience in luxury retail management, with at least 7 years in a senior leadership role overseeing a flagship or high-value boutique.
• Proven track record of driving significant sales growth, particularly in high-value segments, and achieving ambitious business objectives.
• Demonstrated experience in strategic planning and performance analysis within the luxury sector. A strategic thinker with a results-oriented mindset.
• Exceptional leadership and team development skills, with a history of building, motivating, and retaining high-performing teams.
• Impeccable personal presentation and professional demeanor with a high level of integrity, discretion, and ethical conduct.
• Strong clienteling expertise and a deep understanding of UHNW/HNW client expectations and relationship management.
• Excellent communication, interpersonal, and negotiation skills, proficiency in English ; additional languages are a plus.
• Passionate about luxury, craftsmanship, client service
• Deep understanding and proven exposure to Mayfair environment and local luxury client communities
• Knowledge of the luxury watch industry, Vacheron Constantin's heritage and product collections is preferred
• Ability to work effectively in a fast-paced, dynamic environment and adapt to evolving market conditions.

Vacheron Constantin celebrates 270 years as the world's oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.