Client Advisor | Heathrow

LVMH Group; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Louis Vuitton in London seeks a highly motivated Client Advisor to deliver exceptional, personalized service to discerning clients. You will guide customers through collections, build lasting relationships, and uphold the brand’s standards of excellence in a vibrant luxury environment.

You will master product knowledge, engage with clients across categories, and contribute to a premium shopping experience. The role requires flexibility for evenings, weekends, and holidays, with opportunities to

Qualifications

• Previous luxury retail experience preferred (2+ years).
• Strong communication and interpersonal skills with diverse clients.
• Ability to achieve sales targets while delivering exceptional service.
• Passion for luxury fashion, art and culture.
• Flexible schedule including evenings, weekends and holidays.
• Multilingual abilities are a plus.

Responsibilities

• Proactively welcome and engage with clients, creating a warm and inviting atmosphere.
• Build strong client relationships through personalized interactions and understanding needs.
• Master product knowledge across categories to confidently present features and heritage.
• Achieve individual and team sales targets by cross-selling and up-selling.
• Maintain a pristine and visually appealing sales floor with beautifully presented products.
• Utilize CRM to capture client information, follow up, and nurture relationships.
• Act as Brand Ambassador by upholding Louis Vuitton image and staying abreast of fashion trends.
• Adhere to policies, process transactions accurately, and assist with inventory and stock management.

Skills

Communication

Interpersonal skills

Customer service

Tools

CRM tools

Job description

Louis Vuitton is seeking a highly motivated, curious and client-focused Client Advisor.

As a Louis Vuitton Client Advisor, you will be an ambassador of our brand, embodying our values of excellence, passion, and innovation. You will play a pivotal role in creating extraordinary experiences for our discerning clientele, guiding them through our exquisite collections and building lasting relationships. This role requires an individual with a deep appreciation for luxury, exceptional interpersonal skills, and a genuine desire to deliver personalized service.

Founded in Paris in 1854, Louis Vuitton is a global leader in luxury. Renowned for its exceptional craftsmanship, innovative design, and timeless elegance, Louis Vuitton continually pushes the boundaries of luxury. From iconic trunks and leather goods to ready-to-wear, shoes, accessories, watches, and fine jewelry, our creations embody a unique heritage of savoir-faire and a spirit of adventure. We are committed to offering an unparalleled client experience, where every interaction is a moment of discovery and delight.

Job responsibilities

• Proactively welcome and engage with clients, creating a warm and inviting atmosphere.
• Build strong client relationships through personalized interactions, understanding their needs, and anticipating their desires.
• Master product knowledge across all categories (leather goods, ready-to-wear, accessories, etc.) to confidently present and explain features, benefits, and brand heritage.
• Achieve individual and team sales targets by effectively cross-selling and up-selling.
• Maintain a pristine and visually appealing sales floor, ensuring all products are beautifully presented.
• Client Relationship Management (CRM):
  • Utilize CRM tools to capture client information, preferences, and purchase history.
  • Proactively follow up with clients through various channels (phone, email, in-store appointments) to nurture relationships and drive repeat business.
  • Host and participate in client events, developing a strong network of loyal clients.
• Brand Ambassador:
  • Embody the Louis Vuitton brand image through impeccable presentation, professionalism, and passion for luxury.
  • Maintain an in-depth understanding of current fashion trends, luxury market insights, and competitor activities.
  • Act as a role model for new team members, contributing to a positive and collaborative work environment.
• Operational Excellence:
  • Adhere to all company policies and procedures, including those related to sales, inventory management, and security.
  • Process transactions accurately and efficiently.
  • Assist with inventory receiving, transfers, and stock management as needed.

Additional information

• Previous experience in a luxury retail environment (2+ years preferred).
• Demonstrated ability to achieve sales targets and deliver exceptional client service.
• Strong communication and interpersonal skills, with the ability to connect with a diverse clientele.
• A genuine passion for luxury fashion, art, and culture.
• Excellent organizational skills and attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in multiple languages is a plus.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.