Client Advisor | Heathrow

LOUIS VUITTON; Greater London; On-site; GBP 22,000 - 38,000; Full time

Job summary

Louis Vuitton seeks a highly motivated Client Advisor to greet clients and deliver personalised luxury service in-store. You will build lasting relationships, showcase product heritage, and effectively cross-sell across categories.

A strong knowledge of fashion and the Louis Vuitton brand is essential. You will work to achieve individual and team sales targets, maintain an immaculate sales floor, and actively participate in client events and CRM-driven follow-ups.

Qualifications

• 2+ years experience in a luxury retail environment, with a proven sales record.
• Excellent client service, relationship building, and rapport with a diverse clientele.
• Strong product knowledge across leather goods, ready-to-wear, and accessories.
• Flexible schedule including evenings, weekends and holidays; multilingual is a plus.

Responsibilities

• Proactively welcome clients, delivering exceptional personalized service.
• Build and maintain lasting client relationships through CRM tools and follow-ups.
• Present features, benefits and heritage across categories to drive sales.
• Achieve individual and team sales targets through cross-selling and up-selling.
• Maintain a pristine, visually appealing sales floor and uphold brand standards.

Skills

Client engagement

Sales & cross-selling

Product knowledge

Communication skills

Multilingual capabilities

Tools

CRM software

Job description

Louis Vuitton is seeking a highly motivated, curious and client-focused Client Advisor.

As a Louis Vuitton Client Advisor, you will be an ambassador of our brand, embodying our values of excellence, passion, and innovation. You will play a pivotal role in creating extraordinary experiences for our discerning clientele, guiding them through our exquisite collections and building lasting relationships. This role requires an individual with a deep appreciation for luxury, exceptional interpersonal skills, and a genuine desire to deliver personalized service.

Founded in Paris in 1854, Louis Vuitton is a global leader in luxury. Renowned for its exceptional craftsmanship, innovative design, and timeless elegance, Louis Vuitton continually pushes the boundaries of luxury. From iconic trunks and leather goods to ready-to-wear, shoes, accessories, watches, and fine jewelry, our creations embody a unique heritage of savoir-faire and a spirit of adventure. We are committed to offering an unparalleled client experience, where every interaction is a moment of discovery and delight.

• Client Engagement & Sales:
  • Proactively welcome and engage with clients, creating a warm and inviting atmosphere.
  • Build strong client relationships through personalized interactions, understanding their needs, and anticipating their desires.
  • Master product knowledge across all categories (leather goods, ready-to-wear, accessories, etc.) to confidently present and explain features, benefits, and brand heritage.
  • Achieve individual and team sales targets by effectively cross-selling and up-selling.
  • Maintain a pristine and visually appealing sales floor, ensuring all products are beautifully presented.
• Client Relationship Management (CRM):
  • Utilize CRM tools to capture client information, preferences, and purchase history.
  • Proactively follow up with clients through various channels (phone, email, in-store appointments) to nurture relationships and drive repeat business.
  • Host and participate in client events, developing a strong network of loyal clients.
• Brand Ambassador:
  • Embody the Louis Vuitton brand image through impeccable presentation, professionalism, and passion for luxury.
  • Maintain an in-depth understanding of current fashion trends, luxury market insights, and competitor activities.
  • Act as a role model for new team members, contributing to a positive and collaborative work environment.
• Operational Excellence:
  • Adhere to all company policies and procedures, including those related to sales, inventory management, and security.
  • Process transactions accurately and efficiently.
  • Assist with inventory receiving, transfers, and stock management as needed.
• Previous experience in a luxury retail environment (2+ years preferred).
• Demonstrated ability to achieve sales targets and deliver exceptional client service.
• Strong communication and interpersonal skills, with the ability to connect with a diverse clientele.
• A genuine passion for luxury fashion, art, and culture.
• Excellent organizational skills and attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in multiple languages is a plus.