Client Advisor | Flagship Store, London

Aurelien Online; Greater London; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary + commission

Employee discount on Aurélien products

Career development

Inclusive work environment

Job summary

Aurélien London is seeking a Client Advisor to be the face of the Maison, delivering refined service with warmth, expertise and discretion across the collection. You will develop and maintain a personal client portfolio, offer styling guidance, manage CRM activities and assist with store presentation.

Fluent English is required; additional languages are a plus, and a genuine passion for craftsmanship and Mediterranean lifestyle is essential.

Qualifications

• Minimum 2 years of experience in luxury retail.
• Existing portfolio of clients is a strong advantage.
• Deep understanding of high-end service and clienteling.
• Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage.
• Strong interest in refined style, craftsmanship, and Mediterranean lifestyle.

Responsibilities

• Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion.
• Develop and maintain your own network of loyal clients with genuine connection.
• Record detailed client information to support personalised service and outreach.
• Communicate confidently about materials and craftsmanship with storytelling.
• Maintain impeccable product presentation and store atmosphere.
• Assist with deliveries, stock organisation and product rotation.
• Handle exchanges and service requests with elegance and care.

Skills

Luxury retail

Clienteling

Fluent English

Relationship building

Attention to detail

Tools

CRM software

Job description

Aurélien definesSmart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.

After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship inearly 2026. We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.

The Role

As aClient Advisor, you are the face of the Maison — a true ambassador who delivers exceptional client experiences with warmth, expertise, and grace. Your mission is to represent Aurélien in every detail: from your presence and product knowledge to the relationships you build.

Responsibilities

• Client Experience & Service: Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion. Offer styling advice and guide clients through the collection with knowledge and sincerity.
• Client Portfolio & Relationship Building: Develop and maintain your own network of loyal clients. Remember preferences, anticipate needs, and nurture long-term relationships through genuine connection and follow-up.
• CRM & Clienteling: Record detailed client information to support personalised service and targeted outreach. Support store-wide CRM initiatives and clienteling events.
• Product Expertise: Communicate confidently about materials such as suede, cashmere, merino wool, and fine leather. Translate craftsmanship and texture into meaningful stories.
• Visual Merchandising & Store Ambience: Maintain impeccable product presentation and store atmosphere according to brand standards.
• Operational Support: Assist with deliveries, stock organisation, and product rotation to ensure seamless operations.
• After-Sales Care: Handle exchanges and service requests with elegance, ensuring continued client satisfaction.

Profile

• Minimum2 years of experience in luxury retail
• Existing portfolio of clientsis a strong advantage
• Deep understanding of high-end service and clienteling
• Naturally elegant, emotionally intelligent, and detail-oriented
• Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage
• Strong interest in refined style, craftsmanship, and Mediterranean lifestyle

If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.

What We Offer

• Competitive base salary and commission opportunities
• Employee discount on all Aurélien products
• Career development within a growing international luxury maison
• Elegant, inspiring, and inclusive work environment