Senior Client Advisor | Beauty | Harrods

LOUIS VUITTON; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Louis Vuitton is seeking a Senior Client Advisor to act as brand ambassador and deliver exceptional service across all product categories. You will guide clients, nurture relationships, and drive personal and team sales targets.

You will mentor teammates, maintain high standards of brand presentation and play a key role in clienteling, events, and high-end experiences for discerning clients.

Qualifications

• Experience in luxury retail or premium client services.
• Strong advisory selling for high value products.
• Ability to build and nurture a loyal client portfolio.
• Excellent communication and relationship-building skills.
• Collaborative mindset with positive leadership by example.
• Curiosity for craftsmanship, product storytelling and client experience.
• Thrives in a fast-paced environment with high service expectations.

Responsibilities

• Welcome clients and deliver exceptional service across product categories.
• Achieve individual and team sales objectives and mentor the team as needed.
• Develop client relationships through proactive clienteling and events.
• Maintain brand standards, product knowledge and store presentation.
• Support daily store operations, stock and opening/closing duties.
• Contribute to a client-centric mindset and support trainee colleagues.

Skills

Client centricity

Commercial awareness

Product storytelling

Attention to detail

Relationship building

Team collaboration

Adaptability

Ownership

Job description

Missions

Since 1854, Louis Vuitton has brought unique designs to the world, combining innovation with style, always aiming for the finest quality. Today, the Maison remains faithful to the spirit of its founder, Louis Vuitton, who invented a genuine "Art of travel" through luggage, bags and accessories which were as creative as they were elegant and practical.

Profile

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, not only within your category specialism.

You will be a role model to the team, and will support your Team Manager in operational duties.

You will proactively reach out to your Clients in order to achieve individual and team goals.

Be an Exceptional Client Advisor, and a Role Model for the Team

Achieve individual and team objectives, be accountable for sales results and support the team in their sales

Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories

Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships

Develop the highest standards of Brand and product knowledge

Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Respect Louis Vuitton Brand standards in all aspects of behaviour and presentation

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

Assist Management in daily operations: floor management, stock operations, and opening / closing duties

Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers

Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed

Depending on specific store needs, additional responsibilities could include:

Stock and store operations, visual merchandising, after-sales

Champion of Client Development

Support Team Manager and be accountable for all Client Development KPIs and focuses

Lead by example and work with the team to develop clients for all High End events, animations and virtual bridge appointments.

Profil

We are looking for a client-focused professional with strong experience in luxury retail and a passion for exceptional service.

• Experience in luxury retail, high-end hospitality, premium client services, or a related client-facing environment.
• Strong exposure to high-value product categories requiring expert advisory selling.
• Proven ability to build and develop a loyal client portfolio.
• Confidence in managing high-value sales with professionalism, discretion, and attention to detail.
• Strong communication and relationship-building skills.
• A collaborative mindset and the ability to positively influence others through expertise and example.
• Agility, curiosity, and a genuine interest in craftsmanship, product storytelling, and client experience.
• Comfort working in a fast-paced environment with high service expectations.

What you will bring

• Client centricity
• Commercial awareness
• Product sensitivity and storytelling
• Attention to detail
• Relationship building
• Team collaboration
• Adaptability
• Ownership and follow-through

Informations complémentaires

Why join Louis Vuitton

At Louis Vuitton, every career is a journey. Joining the Maison means becoming part of a culture of excellence, ambition, creativity, and empowerment. We offer the opportunity to grow in an environment where exceptional client experience, craftsmanship, and people development are at the heart of what we do.

Inclusion statement

Louis Vuitton is committed to creating a workplace where everyone can thrive. We welcome applications from people with diverse backgrounds, perspectives, and experiences. If you require any support or accommodation during the recruitment process, please let us know.

Référence LVM34083