Client Advisor

Giorgio Armani; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Salary and bonus

Employee discount

EAP access

Career development

Inclusive culture

Job summary

Giorgio Armani’s Armani Exchange Stratford store is seeking a Client Advisor on a full-time basis (FTC maternity cover). You will deliver outstanding customer service, build client relationships, and meet sales targets while representing the brand’s luxury products.

The role emphasizes product knowledge, upselling, and contributing to a vibrant retail environment. The position offers a competitive salary, career development, and an inclusive, high-energy team culture within a global luxury

Qualifications

• Enthusiastic and personable with excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude, self-motivated, and goal-oriented.
• Ability to work independently and as part of a team.
• Previous sales or customer service experience preferred.
• Strong product knowledge and ability to learn about new products quickly.
• Numerical ability and to handle cash transactions accurately.

Responsibilities

• Meet personal KPIs and support store targets using training and product knowledge.
• Greet clients and introduce additional and alternative sales.
• Create a high-energy shopping environment to drive sales.
• Cultivate client relationships to drive sales and retention.
• Participate in training sessions and apply learnings.
• Develop visual merchandising knowledge and assist with displays.

Skills

Enthusiastic and personable

Fast-paced environment

Positive attitude

Team player

Sales / customer service experience

Product knowledge

Numerical/cash handling

Job description

ARMANI EXCHANGE - STRATFORD - CLIENT ADVISOR (FULL TIME 40 HOURS - MATERNITY COVER FTC)

Join our dynamic team at Armani Exchange Stratford, where luxury meets innovation. As a global leader in fashion retail, we are dedicated to providing exceptional customer experiences and driving sales through innovation and creativity.

Role Overview:

As a Client Advisor you will be responsible for providing exceptional customer service, building strong customer relationships, and achieving sales targets. You will represent the company and our products. You will work closely with customers to understand their needs, provide detailed product knowledge, offer solutions that meet or exceed their expectations and provide a positive shopping experience.

Join our dynamic team at Armani Exchange and embark on a rewarding career journey where your contributions are valued and recognised.

Responsibilities:

• To be aware of personal targets, including KPIs and support the management team in consistently achieving department and store targets using company tools such as Staff training, product knowledge, and daily floor planner
• To understand and put into practice the training given via the company Logbook and maximise sales by greeting clients and introducing additional and alternative sales
• To create and maintain an environment in the store conducive to generating sales and maintaining high energy levels
• Cultivate and maintain client relationships to drive and deliver sales and increase client retention
• To actively participate in any training sessions and undertake any training proposed by the company, internal or external
• To acquire visual merchandising and display knowledge and assist in display activities when required to maintain high store standards

Requirements

• Enthusiastic and personable with excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Positive attitude, self-motivated, and goal-oriented
• Ability to work independently and as part of a team
• Previous sales or customer service experience preferred
• Strong product knowledge and ability to learn about new products quickly
• Numerical ability and to handle cash transactions accurately

Benefits

• Competitive salary and bonus opportunities
• Generous employee discount on all Giorgio Armani products
• Employee Assistance Program (EAP) - providing discounted access to medical and mental health support services
• Exciting career development opportunities within a global luxury fashion brand
• Vibrant and inclusive work environment that fosters creativity and personal growth

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.