Client Advisor

IRD Consultancy; Greater London; On-site; GBP 29,000 - 40,000; Full time

Job summary

A Luxury Jewellery brand in London seeks a Client Advisor to join its flagship boutique, delivering an elevated client experience and representing craftsmanship, heritage and timeless design. You will manage the full client journey from first engagement to aftercare, build a strong client book via CRM, and drive repeat business and private appointments with a personalised approach.

We value experience in luxury retail (jewellery or high-value goods), exceptional rapport, clienteling skills, and

Qualifications

• Experience in luxury retail, ideally within jewellery, watches or a similar high-value environment.
• Natural ability to build rapport, a strong understanding of clienteling, and a genuine passion for luxury products and craftsmanship.
• Attention to detail, professionalism and a proactive mindset are essential.

Responsibilities

• Manage the full client journey from initial engagement through to aftercare, ensuring every interaction reflects the brand’s values and standards.
• Utilise CRM tools to develop and maintain a strong client book, proactively driving repeat business and private appointments.
• Support in-store events, VIP experiences and client outreach initiatives.

Job description

Luxury Jewellery Client Advisor – London

Our client, a highly respected name within the luxury jewellery sector, is seeking an exceptional Client Advisor to join their London boutique. This is a rare opportunity to represent a brand synonymous with craftsmanship, heritage and timeless design, within one of the world’s most prestigious retail environments.

As a Sales Consultant, you will be at the forefront of delivering an elevated client experience, building meaningful relationships with a discerning international clientele. You will act as a true brand ambassador, combining storytelling, product knowledge and a highly personalised approach to drive sales and long-term loyalty.

The Role

You will manage the full client journey from initial engagement through to aftercare, ensuring every interaction reflects the brand’s values and standards. Working towards individual and boutique targets, you will utilise CRM tools to develop and maintain a strong client book, proactively driving repeat business and private appointments. You will also support in-store events, VIP experiences and client outreach initiatives.

What We’re Looking For

We are looking for a polished and commercially driven individual with experience in luxury retail, ideally within jewellery, watches or a similar high-value environment. You will have a natural ability to build rapport, a strong understanding of clienteling, and a genuine passion for luxury products and craftsmanship. Attention to detail, professionalism and a proactive mindset are essential.

Why Apply

This is an opportunity to join a brand that values excellence, offers strong earning potential, and provides a platform for long-term career development within the luxury industry. You will be part of a boutique environment where service, relationships and product storytelling are at the heart of everything.