Senior Client Advisor

Jessica McCormack; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Jessica McCormack in London is seeking a Client Advisor to drive sales, nurture elite client relationships, and uphold the brand's luxury standards across our stores. The role involves developing a personal client book, proactive clienteling, handling bespoke commissions with design and workshop teams, and ensuring impeccable showroom presentation to enhance the client experience.

You will join a collaborative team, operate with discretion, and contribute to strategic business development

Qualifications

• Minimum 3 years in luxury jewellery sales or related high-value category.
• Proven ability to convert pipeline opportunities through clienteling.
• Experience managing bespoke commissions and collaborating across internal teams.
• Jewellery education (e.g., GIA) is a plus; supervisory experience is beneficial.

Responsibilities

• Own and develop a portfolio of priority clients with high-touch outreach.
• Build long-term relationships through strategic follow-up and personalised recommendations.
• Drive sales targets via pipeline development, appointments and repeat purchases.
• Collaborate with Store Manager to uphold luxury service standards.
• Support client journeys from bespoke commissions to aftercare.
• Maintain showroom presentation and luxury hospitality standards.
• Develop partnerships with local businesses for brand exposure.

Skills

Luxury sales

Clienteling

Relationship building

Communication

Education

GIA training

Job description

Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore.

Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.

PURPOSE OF POSITION:

We are continuously looking to connect with exceptional retail talent of all levels who have a genuine appreciation for high jewellery and are inspired by Jessica McCormack to explore opportunities across our London locations.

The Client Advisor is responsible for their own driving sales to meet expected targets, enhancing the client experience, strengthening client relationships, and maintaining luxury retail standards through operational excellence. The role will require development of a client book, building sales leads through proactive clienteling, and ensuring opportunities are captured and progressed with pace, precision and discretion.

Partnering closely with the Store Manager(s), the Client Advisor contributes to a consistent service culture across the team, providing expert guidance on complex client journeys, including bespoke commissions, high-value acquisitions, repairs/aftercare and sensitive client requests.

RESPONSIBILITIES:

Client Leadership & Relationship Stewardship

• Own and develop a portfolio of priority clients, ensuring consistent, high-touch outreach and exceptional retention.
• Build long-term relationships with prospective clients through strategic follow-up, considered recommendations and a deep understanding of personal style.

Sales Performance & Trading Cadence

• Drive and exceed sales targets through proactive pipeline development, appointment conversion and repeat-purchase cultivation.
• Take a strategic approach to maximising both existing and new client opportunities, balancing immediate trading with longer-term collecting journeys.
• Monitor client pipeline status (probable/possible), progressing opportunities with structured next steps and clear ownership.
• Support daily commercial rhythm by sharing updates on enquiries, appointments, client activity and sales

Bespoke, Workshop Partnership & Aftercare

• Lead client management for bespoke commissions: collaborate with relevant departments on bespoke creations from start to finish
• Liaise closely with Design, Workshop and Production to protect craftsmanship standards, accuracy and client confidence.

Store Standards & House Excellence

• Maintain exceptional showroom readiness and presentation, implementing VM guidelines and ensuring jewellery is dressed and displayed to standard.
• Ensure the house is always ready to host clients: calm, welcoming, organised, and aligned to luxury hospitality expectations.
• Identify operational opportunities to improve efficiency, elevate service consistency and strengthen the retail culture.

Business Development & Brand Outreach

• Nurture relationships with local businesses to broaden outreach and create referral pathways aligned with the brand.
• Develop relationships with potential partners and communities to generate future sales opportunities and culturally relevant exposure.

QUALIFICATIONS AND EXPERIENCE:

• Significant experience in luxury retail sales, with minimum 3 years in fine jewellery sales (or closely aligned luxury category), ideally with high-value client portfolios.
• Strong track record in building and converting pipeline opportunities through relationship-led clienteling.
• Confidence managing bespoke commissions and collaborating across internal specialist teams.
• Jewellery education/training (e.g., GIA) is a plus; supervisory experience is an advantage.

IDEAL CANDIDATE:

• Highly credible sales professional with exceptional conversion capability and client trust-building skills.
• Entrepreneurial, ambitious and self-motivated, with a strong sense of ownership and accountability.
• Excellent written and verbal communication; confident hosting, presenting and guiding high-consideration decisions.
• Exceptional judgement and discretion, able to handle sensitive clients and high-value situations appropriately.
• Commercially aware and detail-focused; able to manage multiple priorities while maintaining impeccable standards.
• Collaborative, calm and solutions-oriented; contributes positively to team culture and store performance.