Client Administrator

21CDGB00 Barnett Waddingham Actuaries and Consultants LTD; Rednal; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden is recruiting a Client Administrator to join our Pension Administration team. The role supports delivering a quality, accurate service to clients, across Cheltenham, Bristol or Birmingham offices on a hybrid basis.

You will manage an assigned client portfolio, attend calls, handle complaints, and contribute to stewardship reports. A background in DC/DB pension administration and CPC/ PMI qualifications are advantageous.

Qualifications

• GCSE Maths and English (minimum)
• CPC or progress with PMI qualifications would be an advantage
• Relevant Financial Services experience or background in DC/DB pension administration is required
• Strong understanding of Microsoft Office programmes, especially Excel, Word and Outlook
• Good communicator with appetite to develop these skills further.

Responsibilities

• Builds and maintains strong professional relationships with clients and other stakeholders.
• Provides client management services to an assigned portfolio of clients.
• Attends client calls and meetings to present and discuss administration matters as lead representative.
• Takes ownership of concerns or complaints and ensures they are progressed and resolved per processes.
• Prepares quarterly administration stewardship reports with accuracy and clarity.

Skills

Good communicator

Education

GCSE Maths and English

Certificate in Pension Calculations (CPC)

PMI qualifications

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Purpose

We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work. This is a full time, permanent role that can be based in our Cheltenham, Bristol or Birmingham offices working on a hybrid basis.

Key Accountabilities

• Builds and maintains strong professional relationships with clients and other stakeholders as required.
• Has full responsibility for the provision of client management services to an assigned portfolio of clients.
• Attends client calls and meetings to present and discuss administration matters, acting as a lead representative where appropriate.
• Takes ownership of any concerns or complaints, ensuring they are progressed and resolved in line with agreed processes and that remedial actions and mitigations are implemented to prevent recurrence.
• Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring accuracy and clarity.
• Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio of schemes.

Skills & Experience

• Minimum of GCSE Grade "5" or "C" in Maths and English are essential.
• Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.
• Relevant Financial Services experience or a background in DC or DB pension administration is a requirement.
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.
• Good communicator with appetite to develop these skills further.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.