Client Executive - Commercial & Schemes

2136GB00 Howden UK Brokers Limited; Cheltenham; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible hours

Hybrid working

Reasonable adjustments

Job summary

Howden is seeking a Client Executive to join the Charity and Not for Profit team in Cheltenham. You will manage an existing portfolio, handle renewals and mid-term adjustments, and tailor coverages with competitive pricing to meet client needs.

This full-time, hybrid role requires strong relationship skills, target focus, and collaboration with partners and internal teams. A minimum of 3 years’ specialist insurance experience and knowledge of general insurance, GDPR and ethics framework is

Qualifications

• Minimum 3 years' experience in providing specialist advice in the insurance market.
• Experience in Charity/Not-for-Profit sector is advantageous, but not essential.

Responsibilities

• Ongoing account management and renewals for the existing portfolio.
• Manage relationships with key decision makers within partnerships.
• Travel to partner meetings and client events.
• Exceeding annual targets and deadlines as defined by the business plan.
• Engage regularly with internal and external stakeholders.

Skills

General insurance

Code of Ethics

GDPR compliance

Client relationships

Renewals management

Negotiation skills

Communication skills

Education

GCSE Maths & English

Cert CII

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do – it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect clients' assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking an ambitious Client Executive to join our Charity and Not for Profit team in Cheltenham. If you have a passion for insurance, this is the opportunity for you. Be part of a world-class organisation that values collaboration and inclusion.

As part of your role, you will have the important task of connecting with existing clients, ensuring all their needs for renewals, and mid-term adjustments are completely understood and addressed. This will involve finding the right coverages, offering competitive pricing, and providing outstanding service to clients and colleagues alike. Please note this is a full-time, permanent opportunity. You will be based in our Cheltenham office and ideally be onsite 2 days per week on average.

Overview

• Ongoing account management and renewal for our existing portfolio.
• Effectively managing relationships with key decision makers within our partnerships.
• Effectively managing relationships with external service provider.
• Exceeding annual targets.
• Engaging regularly with internal and external stake holders.
• Quarterly MI meetings held with each partner.
• Travel to partner meetings and attend client promotional events.

Knowledge

• Working knowledge of all the main classes of general insurance and the CII's Coe of Ethics and GDPR.
• Must have a minimum of 3 years' experience in providing specialist advice in the insurance market.
• Experience within the Charity or Not for Profit sector would be advantageous, but is not essential.

Skills

• Excellent communication, presentation and negotiation skills.
• Ability to understand people and build rapport, adapt styles of communication accordingly.
• Ability to exceed individual targets and deadlines as defined by the business plan.
• Multi-tasking and organisational skills with attention to detail, quick assessment and effective workload prioritisation.
• The ability to manage your own diary, working to tight deadlines with accuracy of work.

Qualifications

• GCSE Maths and English (or equivalent).
• Cert CII an advantage or progressing towards the qualification.

What do we offer in return?

A career that you define.

At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new.

We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments. We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.