Client Accounts Specialist - Real Estate Finance

Confidential; Richmond; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension

Private health insurance after probab

Life assurance

Discount portal

Job summary

Confidential in Richmond-upon-Thames is seeking a Client Accounts Assistant to join the lettings head office team. You will work closely with tenancy progression, property management and client services, handling high-volume account tasks in a friendly, energetic environment.

Responsibilities include handling landlord/tenant queries, processing terminations, deposits, fees, and renewal deals, while spotting red flags and supporting the team with admin tasks. Monday–Friday, 9am–5:30pm.

Qualifications

• Previous experience in relevant accounting role in a high-volume environment.
• Experience handling accounts within estate agency would be preferred.
• Accurate IT skills and methodical approach.
• Excellent written and verbal communication skills.
• Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks.
• Ability to process and organise workload quickly but accurately.

Responsibilities

• Answering and solve queries from landlords, tenants, the other head office departments and branches
• Processing terminations
• Processing payments of deposit returns to outgoing tenants, as well as ensuring all accounts are accurate for new tenants on the system
• Ensuring correct fees are collected from landlords
• Managing daily payments to landlords including rent and credits
• Importing renewal deals
• Spotting inconsistencies and recognising 'red flags' and take the appropriate actions
• Being a team player and assisting your team with additional administrative tasks as and when required.

Skills

High-volume accounting experience

Estate agency accounting experience

Attention to detail

Excellent communication

MS Office (Outlook, Word, Excel)

Tools

Microsoft Office

Job description

Confidential in Richmond-upon-Thames is seeking a Client Accounts Assistant to join the lettings head office team. You will work closely with tenancy progression, property management and client services, handling high-volume account tasks in a friendly, energetic environment.

Responsibilities include handling landlord/tenant queries, processing terminations, deposits, fees, and renewal deals, while spotting red flags and supporting the team with admin tasks. Monday–Friday, 9am–5:30pm.