Client Accounts Assistant- Cash Operations

TN United Kingdom; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Accounts Assistant to support cash operations. This role involves building strong relationships with branch staff, managing tenant deposits, and processing landlord payments. The ideal candidate will be organized, detail-oriented, and possess strong analytical skills. With a commitment to excellence and a supportive team environment, this position offers opportunities for career growth and professional development. Join a company that values its people and invests in their future.

Benefits

Opportunities for career growth

Market-leading training

Supportive team environment

Generous holiday allowance

Salary sacrifice pension scheme

Quarterly and annual awards

Qualifications

• Strong organizational and time management skills are essential.
• Ability to build relationships and maintain professionalism.

Responsibilities

• Release tenant deposit monies and process landlord payments.
• Liaise with branches on unallocated monies and respond to queries.

Skills

Organizational Skills

Attention to Detail

Customer Service

Analytical Abilities

Time Management

Job description

Job Title: Client Accounts Assistant - Cash Operations

Location: Becket House, Worthing

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG is an award-winning national property company experiencing exciting growth, offering tailored training and development programs at all levels. With over 300 branches across England and Wales, we are committed to excellence and outstanding customer service. We invest in our people and provide opportunities for career advancement.

Job Summary and Key Responsibilities:

Our Account Administrators focus on building strong relationships with branch staff to resolve queries promptly, combining customer service with financial administrative tasks to ensure a smooth experience for tenants and landlords.

Key Responsibilities include:

• Releasing tenant deposit monies at the end of tenancy
• Processing international landlord payments
• Setting up tax records for overseas landlords and handling related queries
• Investigating and allocating payments without correct references
• Liaising with branches on unallocated monies
• Posting cheque payments received at branches on multiple systems
• Processing housing benefit monies and liaising with councils
• Responding to landlord queries via email and phone
• Communicating with banks regarding various issues
• Managing bank correspondence and sending banking materials to branches
• Organizing returned banking receipts
• Performing general office duties

Ideal Candidate:

• Professional telephone manner
• Strong organizational, time management, and attention to detail skills
• Investigative and analytical abilities
• Ability to build and maintain relationships with branch staff

What We Offer:

• Opportunities for career growth and advancement
• Market-leading training and professional development
• Supportive team environment
• Quarterly and annual awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing with service, with options to purchase additional days

LRG is an equal opportunity employer and encourages candidates from all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence.

Note: LRG does not engage recruitment agencies for hiring. All roles are managed directly by our internal team, and unsolicited CVs from agencies will not be considered.