Client Account Manager - Water

Adler & Allan; Birmingham; Hybrid; GBP 42.000 - 56.000; Vollzeit

Zusammenfassung

Adler & Allan is looking for a proactive Client Account Manager to own a portfolio of key strategic accounts. You will drive revenue, build tailored plans and identify opportunities, while collaborating with Sector Managers and Operational teams to deliver exceptional service.

You’ll act as the primary day-to-day commercial contact, lead reviews, support renewals and negotiations, and ensure accurate forecasting and pipeline management across national accounts.

Qualifikationen

• Experience in account management or client-facing commercial roles in B2B services.
• Strong relationship-building and communication skills.
• Ability to translate customer needs into solutions and opportunities.
• CRM proficiency and pricing/contract awareness.
• Excellent planning and organisational skills.

Aufgaben

• Manage a portfolio of key accounts to achieve revenue, margin and growth targets.
• Develop account plans aligned to sector strategy and identify opportunities and risks.
• Build relationships with customer stakeholders across functions.
• Act as the main commercial contact for allocated clients and lead reviews.
• Maintain accurate forecasting and a healthy pipeline.
• Support renewals, variations and commercial negotiations.
• Ensure pricing accuracy and contract compliance; manage invoicing.
• Assist with tender responses and sector development plans.

Kenntnisse

Account management

Relationship building

CRM proficiency

Pricing & contracts

Stakeholder communication

Proactive ownership

Multi-team collaboration

Driving licence

Right to work in UK

Negotiation

Tools

Microsoft Office

Jobbeschreibung

Job Description

Full‑time Field & Home‑based Nationwide Travel Required

Adler & Allan is expanding, and we’re looking for a proactive Client Account Manager to take ownership of a portfolio of key strategic accounts. If you’re commercially minded, customer‑focused and thrive on building long‑term relationships, this role offers the chance to directly influence sector growth and shape the future of our client partnerships.

About the role

You’ll be responsible for driving growth within a defined set of key accounts—developing tailored account plans, identifying new opportunities, and ensuring every client receives exceptional service. Working closely with Sector Managers, Regional Account Managers and Operational Teams, you’ll bring together commercial insight and operational delivery to strengthen relationships and expand our footprint across each account.

This is a hands‑on, strategic role where you’ll act as the primary day‑to‑day commercial contact, lead customer review meetings, support renewals and negotiations, and ensure accurate forecasting and pipeline management.

What you’ll be doing

• Managing a portfolio of key accounts to achieve revenue, margin and growth targets
• Developing account plans aligned to sector strategy and identifying opportunities and risks
• Building strong relationships with customer stakeholders across multiple functions
• Acting as the main commercial contact for allocated clients
• Creating and maintaining a healthy pipeline with accurate forecasting
• Leading regular customer review meetings and ensuring agreed actions are delivered
• Working with operational teams to ensure service quality and contract compliance
• Supporting renewals, variations and commercial negotiations
• Ensuring pricing accuracy, commercial compliance and correct invoicing
• Managing aged debt and resolving billing queriesFeeding account insights into sector development plans
• Contributing to tender responses and proposals
• Work & contract winning

Qualifications

What you’ll bring

• Experience in account management or client‑facing commercial roles in B2B services
• Strong relationship‑building and communication skills
• Ability to identify opportunities and translate customer needs into solutions
• Solid commercial understanding, including pricing and contract fundamentals
• Excellent planning and organisational skills
• A proactive, solutions‑driven mindset with strong ownership and accountability
• Ability to collaborate effectively across teams
• Confident communicator comfortable engaging with stakeholders at all levels
• Proficiency with CRM systems and Microsoft Office
• Clean UK driving licence and Right to Work in the UK
• Willingness to undergo a Criminal Record Check

Additional Information

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.