Client Account Manager: Technical & Forecasting

Osprey Engineering Solutions; Aberdeen City; On-site; GBP 28,000 - 42,000; Full time

Job summary

Osprey Engineering Solutions in Aberdeen offers a hands-on role central to maintaining and growing client relationships through technical account support. You will act as the primary contact for client accounts, address technical queries, and participate in meetings to deliver concise visit reports.

The role requires solid technical experience and customer-facing skills, with desirable background in apprenticeship or training and account management.

Qualifications

• Relevant technical/industry experience is required.
• Experience in a customer-facing role is essential.
• Desirable: apprenticeship or technical training background.
• Desirable: account management experience.
• Desirable: proficiency with MS Word, PowerPoint and Excel.
• Desirable: budgeting and forecasting experience.

Responsibilities

• Serving as the go-to contact for client accounts, handling technical queries and issues
• Attending client meetings and producing visit reports
• Keeping clients updated on open queries and outstanding orders
• Providing technical support to client accounts
• Passing on leads and enquiries to the sales team
• Keeping quotes and forecasts accurate and up to date
• Planning ahead for upcoming client work and spares requirements
• Supporting budgeting and forecasting for regular sales reviews
• Occasional site visits, including offshore, as required

Skills

Technical experience

Customer-facing experience

Account management

Budgeting and forecasting

Education

Apprenticeship or technical training background

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Osprey Engineering Solutions in Aberdeen offers a hands-on role central to maintaining and growing client relationships through technical account support. You will act as the primary contact for client accounts, address technical queries, and participate in meetings to deliver concise visit reports.

The role requires solid technical experience and customer-facing skills, with desirable background in apprenticeship or training and account management.