Client Account Manager, Audio Visual and Events

AV Xpert Limited; Huntingdon; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Commission and performance bonuses

Hybrid working

Holiday above the statutory minimum

Paid Dependants Leave

Paid Sick Leave

Staff discount scheme

Training and professional development

Job summary

AV Xpert Limited is seeking a Client Account Manager to build and grow long-term relationships with customers across AV installations, event production, equipment hire and service. You will own opportunities from enquiry to conversion, supported by our technical pre‑sales team for site surveys and design.

You will handle enquiries and develop pipelines, re‑engage dormant accounts, and shape proposals to fit client needs while maintaining gross‑profit targets.

Qualifications

• Experience managing customer relationships and winning work.
• Confident handling of enquiries, proposals and negotiation to conversion.
• Able to understand technical requirements and translate them for customers.
• Clear written and spoken communication.
• Organised, reliable and able to hold several accounts at once.

Responsibilities

• Develop and grow relationships with key customers across hire, service and installation.
• Handle incoming enquiries and qualify customer needs.
• Identify installation, service and event opportunities with existing and lapsed accounts.
• Own opportunities commercially from enquiry through proposal, follow‑up and conversion.
• Work with the technical pre‑sales team on site surveys, system design and specification.
• Write clear, accurate proposals and quotes.
• Negotiate and close, then hand over cleanly to the delivery team.
• Maintain regular, proactive contact with your accounts.

Skills

Relationship management

Proposals & negotiation

Technical literacy

Written communication

Organization & multitasking

Account management

Job description

Build and grow long-term client relationships across AV installations, event production, equipment hire and service. You will own opportunities commercially from first enquiry through to conversion, supported by our technical pre‑sales team for site surveys, system design and specification. It is a varied, influential role for someone who enjoys earning trust, developing accounts and turning good opportunities into profitable work.

AV Xpert supplies, installs and services sound, lighting, video, staging and conference equipment for events, venues, schools, businesses and public bodies across Cambridgeshire and beyond. As Client Account Manager you will own our most important customer relationships, develop them actively, and make sure the work we win is the right fit for both sides.

You will handle incoming enquiries as they come, but you will also build and maintain your own pipeline. You will identify opportunities with existing customers, re‑engage accounts that have gone quiet, and shape proposals that answer what they actually need. You will follow up, negotiate and convert, then stay close as the job moves into delivery. You will own the client relationship and commercial process, supported by our technical pre‑sales team, who undertake site surveys, system design, specification and technical costing.

We are a small, close team. The technicians build and run the events and installations, the warehouse preps and checks the kit, and the office plans, sells and looks after customers. You will sit across all of that, which means good communication and a steady, organised way of working matter as much as commercial instinct.

This role reports directly to our Founder and Director, and you will work closely with the technical pre‑sales and operations teams. The role is primarily office‑based in Huntingdon, with the possibility of working from home one or two days per week following probation, subject to business and customer requirements. You will make regular customer visits as part of building and maintaining relationships.

This is a role for someone who takes ownership. You will hold your own sales targets and gross‑profit targets, keep your accounts warm, and be the point of contact clients come back to. You will have real autonomy to shape how we work with customers and grow the accounts that matter most.

What you will be doing

• Develop and grow relationships with key customers across hire, service and installation
• Handle incoming enquiries and qualify what the customer needs
• Identify installation, service and event opportunities with existing and lapsed accounts
• Own opportunities commercially from enquiry through proposal, follow‑up and conversion
• Work with the technical pre‑sales team on site surveys, system design and specification
• Write clear, accurate proposals and quotes
• Negotiate and close, then hand over cleanly to the delivery team
• Maintain regular, proactive contact with your accounts
• Keep your pipeline and account records up to date and work towards your sales and gross‑profit targets

What we need from you

• Experience managing customer relationships and winning work
• Confident handling enquiries, proposals and negotiation to conversion
• Able to understand technical requirements and translate them for customers
• Clear written and spoken communication
• Organised, reliable and able to hold several accounts at once

Nice to have

• Background in audio‑visual, events or a related technical field
• Familiarity with system design or specification work
• Experience selling into venues, schools, businesses or public bodies

What we offer

• Commission and performance bonuses
• Holiday above the statutory minimum
• Hybrid working
• Paid Dependants Leave
• Paid Sick Leave
• Staff discount scheme
• Training and professional development