Client Account Manager

Denham Recruitment Limited; Northampton; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Excellent employee benefits package

Job summary

Denham Recruitment Limited is seeking a Client Account Manager to join their Midlands-based team. This role focuses on managing key client partnerships, driving service delivery, retention, and revenue growth while collaborating with senior stakeholders and internal teams.

The position is hybrid, permanent, full-time, with a salary of £45,000 plus car allowance and a strong benefits package, offering opportunities for career progression within a growing business.

Qualifications

• Proven experience in account management/business development.
• Strong stakeholder management and relationship-building skills.
• Commercially focused with a track record of revenue growth.
• Excellent communication, negotiation and presentation skills.
• Experience within insurance, property services, home emergency sectors (essential).
• Understanding of the insurance claims lifecycle.

Responsibilities

• Manage and grow a portfolio of key client accounts
• Build strong, long-term relationships with stakeholders
• Deliver against revenue and growth targets
• Conduct regular client reviews and performance meetings
• Ensure service delivery meets agreed SLAs and KPIs
• Identify cross-selling and new business opportunities
• Produce client reports, insights, and presentations
• Support tenders, proposals, and business development activity
• Collaborate with operational teams to enhance customer experience

Skills

Account management

Relationship management

Negotiation

Presentation skills

Stakeholder management

Job description

Client Account Manager / Relationship Manager

Location: Midlands

Salary: £45,000 + car allowance

Contract: Permanent, Full-time

Working Pattern: Hybrid

Industry: Insurance, property services, home emergency

About the Role

We are seeking a dynamic and commercially driven Client Account Manager to join a growing, forward-thinking business with ambitious plans for 2026 and beyond. This is a relationship-focused role, responsible for managing and developing key client partnerships while ensuring exceptional service delivery.

You will act as the primary point of contact for strategic clients, working closely with senior stakeholders and internal teams (surveying, technical, operational) to drive client satisfaction, retention, and revenue growth.

Client Account Manager Key Responsibilities

• Manage and grow a portfolio of key client accounts
• Build strong, long-term relationships with stakeholders
• Deliver against revenue and growth targets
• Conduct regular client reviews and performance meetings
• Ensure service delivery meets agreed SLAs and KPIs
• Identify cross-selling and new business opportunities
• Produce client reports, insights, and presentations
• Support tenders, proposals, and business development activity
• Collaborate with operational teams to enhance customer experience

About You

• Proven experience in account management/business development
• Strong stakeholder management and relationship-building skills
• Commercially focused with a track record of delivering revenue growth
• Excellent communication, negotiation, and presentation skills
• Experience within insurance, property services, home emergency sectors (essential)
• Understanding of the insurance claims lifecycle

Client Account Manager Package

• £45,000 plus car allowance
• Hybrid working
• Excellent employee benefits package
• Opportunity to join a growing, innovative business
• Clear scope for career development and progression