Commercial Account Manager

Lawes Consulting Group; England; On-site; GBP 41,000 - 50,000; Full time

Job summary

Lawes Consulting Group is seeking a Commercial Account Manager for a leading insurance provider based in Buckinghamshire. You will nurture a portfolio of commercial and rural clients, delivering tailored service, maintaining strong relationships and driving retention.

In this customer-facing role you will identify cross-selling opportunities, ensure compliant processes, and collaborate with colleagues to provide seamless client experiences.

Qualifications

• Proven track record in a commercial insurance environment.
• Customer-facing role with a focus on service excellence.
• Knowledge of commercial insurance; rural/agricultural risk experience is a plus.

Responsibilities

• Manage a portfolio of commercial clients, developing long-term relationships that support their specific requirements.
• Identify cross-selling opportunities to contribute to business growth.
• Deliver high standards of service and follow through on commitments to customers.
• Build strong working relationships across the team and with key contacts.
• Ensure all client interactions and documentation comply with regulatory requirements.
• Act as the main point of contact for a varied portfolio of commercial clients and handle queries and account matters.
• Review client needs and spot opportunities to broaden cover.
• Process customer instructions and maintain compliant documentation.
• Liaise with colleagues and stakeholders to ensure a seamless client experience.
• Keep technical and professional knowledge up to date through ongoing development.

Skills

Verbal & written communication

Relationship management

Organised & detail-oriented

Job description

Salary: £45,000 (dependent on experience)

Location: Buckinghamshire

PURPOSE OF ROLE

Our client, a leading and well-established insurance provider, is looking for a Commercial Account Manager to join a high-performing team. The purpose of the role is to build strong, lasting relationships with a portfolio of commercial and rural clients, driving retention and identifying opportunities for additional revenue, all while delivering a service tailored to each customer's individual needs.

RESPONSIBILITIES

• Manage a portfolio of commercial clients, developing long-term relationships that support their specific requirements.
• Contribute to wider business growth by proactively identifying cross-selling opportunities.
• Deliver consistently high standards of service to both new and existing customers, following through on commitments and exceeding expectations.
• Build strong working relationships across the team and with key contacts.
• Ensure all client interactions, instructions, and documentation are handled in line with compliance and regulatory requirements.

DAY-TO-DAY

• Acting as the main point of contact for a varied portfolio of commercial clients, handling queries and account matters.
• Reviewing client needs and spotting opportunities to broaden their cover.
• Processing customer instructions and maintaining accurate, compliant documentation.
• Liaising with colleagues and key stakeholders to ensure a seamless client experience.
• Keeping technical and professional knowledge up to date through ongoing development.

EXPERIENCE

• Proven track record within a commercial insurance environment.
• Demonstrable experience in a customer-facing role, delivering exceptional service.
• Good working knowledge of the commercial insurance sector; exposure to rural or agricultural risks would be an advantage.

SKILLS

• Excellent verbal and written communication.
• Relationship-building and account management ability.
• Organised, compliant, and detail-focused.